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About the Role
At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. As an Infusion Collections Specialist, you will support the continuity of infusion therapy by resolving outstanding insurance claims and payer balances, investigating denials, and partnering with internal teams to ensure timely reimbursement.
Responsibilities
- Follow up on submitted insurance claims to ensure accurate and timely reimbursement
- Manage assigned payer accounts and outstanding balances
- Investigate denials, underpayments, unpaid claims, and payment discrepancies
- Communicate directly with insurance payers to resolve reimbursement issues
- Determine whether claims were billed correctly or require correction and rebilling
- Review payer requirements, reimbursement guidelines, and coverage requirements
- Document collection activity and maintain accurate account notes
- Utilize billing systems and clearinghouses to manage collection workflows
- Collaborate with billing, pharmacy, operations, and other internal teams
- Respond to internal and external questions regarding claim status
- Stay current on payer policies, billing requirements, and applicable regulations
- Assist with reporting, data entry, and other revenue-cycle responsibilities as needed
Requirements
- Healthcare collections or accounts receivable experience
- Experience working with insurance payers and claim follow-up
- Strong knowledge of denials and reimbursement resolution
- Excellent analytical and problem-solving abilities
- Strong attention to detail
- Persistence and confidence with payer follow-up
- Excellent written and verbal communication
- Ability to manage multiple accounts and priorities
- Strong follow-through and ownership of your work
- Experience providing customer service to internal and external stakeholders
- Basic proficiency with Microsoft Word, Excel, and PowerPoint
- Participate annually in required legal and ethical compliance training
- Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies
- Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
- Refrain from any behavior that could be considered unethical or unlawful
- Support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm
- Place patients first, work collaboratively with a “stacked‑hands” mindset, and maintain a consistent focus on quality, accountability, and continuous improvement
- Ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate
- May be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities
Skills
- Infusion collections experience
- Healthcare reimbursement
- Claim submission to payment
- Home infusion
- Specialty pharmacy
- Infusion therapy collections
- Medical or pharmacy benefit reimbursement
- Commercial insurance
- Medicare
- Medicaid
- Specialty medication reimbursement
Location
- Syracuse / Clinton, NY Area
Work Type
- Monday through Friday, 8:00 AM to 4:30 PM
Experience Level
- Minimum of 3 years of collections-related experience
- 5+ years of collections experience (Preferred)
- Previous healthcare revenue-cycle experience (Preferred)
Education Level
- High school diploma or GED
Salary/Compensations
- $26—$28 USD
About the Company
- At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected.
- Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.
- As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration.
- Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.
- At LUX Infusion, we believe care deserves more light, more warmth, more clarity, and more connection.
- This role directly supports patient access to infusion therapy, continuity of care, accurate and timely reimbursement, and collaboration between revenue cycle, pharmacy, and operations within a growing, patient-first organization.
Equal Opportunity
- LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.