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About the Role

Horizon is seeking an Assistant Operations Support Manager to join their team in the Mental Health and Addictions field. This role offers a supportive, team-based work environment with a seamless onboarding experience.

Responsibilities

Create weekly schedules for Treatment Assistants one month in advance, covering a 24/7 schedule within budgeted total hour parameters.
Obtain coverage for shift needs due to call-offs.
Approve and cross-reference schedules to time cards and approve bi-weekly payroll for over 30 Treatment Assistants.
Assist Operations Support Manager with phone screens, interviews, and hiring of employee candidates.
Process new hire paperwork and collaborate with the Employee Services Department on hiring procedures.
Deliver training curriculum to Treatment Assistants on policies, procedures, and processes for working with addiction clients.
Select and deliver appropriate training methods based on adult learning styles, including individual, group, self-study, and eLearning.
Provide follow-up assistance and triage training support to staff during the 6-12 month onboarding process.
Measure, evaluate, and track employee progress in performing job responsibilities.
Provide feedback to management on individual employee progress in training.
Identify training opportunities and suggest methods for improving employee and/or team performance.
Provide input to management on training policies and programs, and determine training needs based on identified needs, department processes, business systems, or changes in products/services.
Maintain all supplemental training materials and manuals for accuracy and currency.
Assist with the creation, implementation, and analysis of training needs assessments and training effectiveness evaluations.
Work on special projects as requested by the Operations Support Manager, such as creating and presenting supplemental training or workshops.
Cover Treatment Assistant or Administrative Assistant shifts if coverage cannot be found.

Requirements

Bachelor’s degree in a human-services related field (e.g., Psychology, Social Work, Social Science) OR High School Diploma with 2 to 5 years of experience in scheduling, training, or working in addiction or residential facilities.
A clean, valid NYS driver’s license and three years of driving experience as a licensed driver.
Broad knowledge of training program design and delivery methods.
Flexibility to meet changing training needs.
Physical demands include stationary posture with frequent standing/sitting alternation, mobility between worksites and within facilities, repetitive wrist, hand, and finger movements, handling light duties (up to 20 lbs, occasionally up to 50 lbs), and occasional operation of company-owned motor vehicles.

Skills

Training program design
Training delivery methods
Adult learning styles
Scheduling
Payroll processing
Interviewing
Hiring procedures
New hire onboarding
Performance evaluation
Needs assessment
Training effectiveness evaluation

Location

291 Elm St, Buffalo NY

Work Type

Full-time
On-call responsibilities
Requires flexibility for evenings and weekends

Experience Level

2 to 5 years experience (with High School Diploma)

Education Level

Bachelor's degree in human-services related field
High School Diploma

Salary/Compensations

$62,358 - $64,000

Benefits

Supportive, team-based work environment
Seamless onboarding experience
Company Culture focused on teamwork
Diversity & Inclusion initiatives
Extensive training opportunities for personal and professional growth
Team building and community events
401(k) program
Profit-sharing programs
Student Loan Assistance ($600 paid off after one year)
Paid time off
Paid holidays

About the Company

Horizon has been named a Best Place to Work for 16 consecutive years.
Horizon is dedicated to making a difference in the lives of others.
Horizon is committed to being an anti-racist, diverse, equitable, and inclusive organization.

Equal Opportunity

Horizon is committed to equity, racial justice, and equal opportunity for all.
Horizon commits to being an anti-racist, diverse, equitable, and inclusive organization.