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About the Role
The Patient Navigator will assist departments with the coordination of daily operations of the front information desk at the Commack or Lake Grove location. This role also involves special project duties to ensure efficient workflow, patient care, and patient transportation. Occasional travel between Commack and Lake Grove is required.
Responsibilities
- Greets all scheduled patients upon arrival.
- Assesses telephone calls, determining urgency and referring urgent medical queries to a physician or nurse immediately.
- Utilizes Staxi Chairs to assist with transporting patients from their vehicle to their appointment and back.
- Tracks all New Patient Inquiries, including patient demographics, appointment date, and provider.
- Follows up with newly scheduled patients to assess patient experience.
- Performs receptionist duties including answering, screening, and routing phone calls, taking messages, and ensuring proper message delivery.
- Facilitates patient flow by notifying providers of patient arrivals, delays, or backlogs and communicating with staff and/or patients.
- Utilizes Electronic Medical Record (EMR) and/or other systems for appointment navigation.
- Tracks all visitors in the e-log for contact tracing as required by the CDC/DOH.
- Maintains a clean and organized reception area.
- Provides additional coverage for evening hours and weekends, as needed.
- Coordinates with building security and management to ensure patient safety, including offering wheelchairs, and assessing the patient drop-off area for clarity and accessibility.
- Ensures all ADA equipment is functional and hand sanitizing stations are working and filled.
- Ensures HIPAA guidelines are followed at all times.
- Multitasks effectively and professionally.
- Continuously retrieves and ensures the proper delivery of all incoming mail and packages to each specialty practice.
- Performs all other duties as assigned by management.
Requirements
- High School diploma/GED.
- Strong organizational and communication skills (both verbal and written).
- Excellent typing skills and friendly telephone etiquette.
- Occasional travel between Commack and Lake Grove is required.
Skills
- Communication skills
- Organizational skills
- Typing skills
- Telephone etiquette
- EMR systems
- Practice management systems
Location
- Lake Grove, NY
- Commack, NY
Work Type
- Full time
- Onsite
Experience Level
- 6 months experience working as a Receptionist (Preferred)
- 1 year of clerical or customer service experience (Preferred)
Education Level
- High School diploma/GED
- Graduate of an accredited Medical Office Administration program (Preferred)
Salary/Compensations
- $19.78 - $24.72 per hour
Benefits
- All employee benefits are maintained by StaffCo.
About the Company
- StaffCo is a Professional Employer Organization (PEO) duly organized and registered under the New York Professional Employer Organization law.
- StaffCo and SUNY have entered into a professional employer agreement under which StaffCo is the employer of Stony Brook Clinical Practice Management Plan employees and responsible for all aspects of employment.
- StaffCo is fully responsible for providing all payroll and human resources services, including the payment of wages, collecting and reporting payroll taxes and maintaining any and all employee benefits.
- SUNY Stony Brook Hospital is responsible for the operation of the hospital and provision of health care and is the co-employer as is necessary to conduct its responsibilities and for related licensure, regulatory or statutory requirements and obligations.
- CPMP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status.
- CPMP expressly prohibits any form of workplace harassment based on race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status.
Equal Opportunity
- CPMP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status.
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training.
- CPMP expressly prohibits any form of workplace harassment based on race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status.