Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Service Coordinator role.
Rezi rewrites your resume against Siemens's job description. Free.
Tailor your resume to this Service Coordinator role.
Rezi rewrites your resume against Siemens's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Service Coordinator posting at Siemens — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Service Coordinator posting at Siemens — free, in seconds.
About the Role
Effectively quote, coordinate, and schedule branch service activities and resources to ensure customer expectations and commitments are met while delivering high quality service. Provides support, information, prioritization and coordination of assignments for field service personal.
Responsibilities
- Serve as the main point of contact for all service customers to ensure expectations are being met.
- Proactively follow-up with customer after completion of service visit to ensure a high level of satisfaction with quality of work received.
- Handle decisions regarding the scheduling and movement of manpower and material.
- Schedule and dispatch field labor force to meet customer requests and expectations based upon nature of call, urgency, contractual obligation, available resources, and customer needs.
- Ensure all service requests and dispatches are well documented, coordinated, prioritized, and organized.
- Review, process, and distribute all service documentation including service orders, timesheets, packing slips, purchase orders, accounts payable vouchers, MTO's and/or RMTR's as assigned.
- Assist in processing credit memos and collections.
- Assist in project profitability through cost containment procedures and processes.
- Maintain timely set up and completeness of related job folders as assigned.
- Utilize, maintain, and update all employee, service call and customer information in SAP.
- Utilize, where appropriate, all features including but not limited to service reporting, time stamping, etc.
- May be responsible for non-installed parts sales including processing orders, pricing and invoicing.
Requirements
- High School diploma or state-recognized GED
- Good organizational, interpersonal and verbal and written communication skills
- Knowledgeable in Microsoft Office and business software systems (i.e. SAP)
- 2-5+ years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Skills
- Microsoft Office
- SAP
- Fire Life Safety & Security Access Control Systems
Location
- Austin - Texas - United States of America
Work Type
- Hybrid (Remote/Office)
- Full-time
- Permanent
Experience Level
- Early Professional
Education Level
- High School diploma or state-recognized GED
- Technical school or Associates degree (2 year)
Salary/Compensations
- $39,566 - $67,827 annually
Benefits
- Variety of health and wellness benefits
About the Company
- Siemens is a global technology company focused on industry, infrastructure, transport, and healthcare.
- We create technology with purpose adding real value for customers.
- We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences.
Equal Opportunity
- Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace.
- All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
- Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.
- Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.