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About the Role

The Family Connection Specialist (FCS) will engage young adults ages 18-25 and their families who may be experiencing barriers to mental health and behavioral health services, particularly individuals impacted by racial inequities and disparities in access to care. The FCS will conduct outreach, identify service needs, provide psychoeducation and supportive engagement, and facilitate connections to appropriate community-based resources. This role utilizes a strengths-based, trauma-informed, culturally responsive, and person-centered approach.

Responsibilities

• Conduct timely outreach to individuals and families referred to the Expedited Engagement Program.
• Engage young adults ages 18-25 and their families through telephone outreach, in-person meetings, and community-based engagement.
• Build rapport and establish trusting relationships with individuals hesitant to access services.
• Conduct needs assessments to identify behavioral health concerns, social service needs, strengths, preferences, and barriers.
• Develop individualized engagement and service linkage plans in collaboration with young adults and families.
• Provide psychoeducation regarding mental health, trauma, racism, racial inequities, and social determinants of health.
• Develop and facilitate psychoeducational workshops, group activities, and community education opportunities.
• Link individuals and families to appropriate mental health, substance use, medical, housing, educational, employment, financial assistance, legal, and other community-based services.
• Assist individuals in navigating service systems, completing referrals, addressing eligibility requirements, and scheduling appointments.
• Provide advocacy and follow-up to support successful connections to services and promote continuity of care.
• Provide supportive engagement and crisis assistance within the scope of the position.
• Engage family members and other identified supports, when appropriate and with consent, to strengthen support systems.
• Conduct community outreach to increase program awareness and establish referral relationships.
• Establish and maintain collaborative relationships with community-based organizations and service providers.
• Utilize motivational interviewing, problem-solving techniques, and strengths-based engagement strategies.
• Provide services in a culturally responsive, trauma-informed, person-centered, and nonjudgmental manner.
• Maintain knowledge of community resources, eligibility criteria, referral procedures, and service availability.
• Document outreach attempts, referrals, assessments, services provided, and linkage outcomes in the program database.
• Maintain accurate and timely records and contribute to required program reports and quality improvement activities.
• Meet outreach, engagement, documentation, and service linkage goals.
• Participate in supervision, staff meetings, case consultations, and trainings.
• Perform other duties as assigned by supervisory staff.

Requirements

• Bachelor's degree in social work, psychology, human services or a related field.
• Experience working with young adults, families, and/or individuals experiencing mental health concerns, substance use challenges, housing instability, or other social service needs.
• Knowledge of community-based behavioral health services, social service systems, and available community resources.
• Demonstrated ability to engage individuals reluctant to access services and build collaborative relationships with diverse populations.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Ability to conduct community outreach, coordinate referrals, and follow up with individuals and service providers.
• Ability to work collaboratively with community partners and multidisciplinary service providers.
• Knowledge of trauma-informed, culturally responsive, strengths-based, and person-centered practices.
• Ability to maintain accurate documentation, protect confidential information, and meet program reporting requirements.
• Ability to travel throughout the Bronx and other designated NYC communities for outreach and service coordination.

Skills

• Strong engagement and relationship-building skills.
• Motivational interviewing and person-centered communication.
• Community outreach, resource navigation, and service coordination.
• Knowledge of mental health, substance use, trauma, and social determinants of health.
• Workshop development and facilitation.
• Advocacy and problem-solving skills.
• Culturally responsive practice and ability to work effectively with diverse communities.
• Organization, time management, documentation, and follow-up skills.
• Ability to work independently while collaborating effectively with a multidisciplinary team.
• Experience using electronic databases and documentation systems; experience with Salesforce or similar platforms preferred.
• Experience facilitating workshops, psychoeducational groups, or community education activities preferred.
• Experience working with individuals impacted by racial inequities, behavioral health disparities, or barriers to accessing services preferred.
• Spanish-speaking ability is a plus.

Location

• Bronx, NY
• New York City, NY

Work Type

• Full-time
• Hybrid

Experience Level

• Entry-level
• Mid-level

Education Level

• Bachelor's degree

Salary/Compensations

• $64,000

Benefits

• Medical
• Dental
• Vision
• Vacation and Paid Time Off – starting at 25 days-off annually
• 12 Paid Holidays per year
• Retirement 403b Competitive matching up to 6%
• Employee Referral Program

About the Company

• CASES (Center for Alternative Sentencing and Employment Services) is dedicated to helping individuals and families achieve stability and success.
• Our values include Purpose, People, Unity, Respect, Progress, Optimize, Solutions, and Empathy.
• We encourage applications from individuals with prior involvement in the criminal legal system.

Equal Opportunity

• CASES is proud to be an Equal Opportunity Employer.
• Employment is based solely on qualifications and competence without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status.
• We also actively recruit individuals with prior involvement in the criminal legal system.