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About the Role

The Facilities Associate, Front Desk is the first point of contact for staff, guests, and callers at Robin Hood. This role will be based at the main reception desk in our new office at 841 Broadway, starting in early 2027. The Associate will create a warm, professional first impression, manage visitor access, schedule conference rooms, handle facilities requests, and process mail. As a hands-on member of the Facilities team, the Associate will also support events, deliveries, and setups, ensuring staff have a conducive work environment.

Responsibilities

Greet and welcome callers and guests in an approachable, friendly, and professional manner.
Answer the main phone line and escort visitors to meeting rooms.
Provide front desk coverage from 10:00 a.m. to 6:00 p.m., ensuring smooth operations.
Coordinate breaks, vacations, and time off with the Facilities team for substitution coverage.
Manage visitor registration and building access, including guest lists and event check-in.
Coordinate daily with building lobby and security staff.
Serve as the main point of contact for conference room scheduling and maintain accurate room calendars.
Manage the facilities Salesforce ticketing system: log requests, route them, and follow up on resolution.
Process mail and packages efficiently, including receiving, sorting, logging deliveries, and distributing mail.
Assist staff with requests at the front desk.
Support the Facilities team during busy periods with deliveries, loading/unloading goods, and event shipments.
Maintain organization, cleanliness, and tidiness of the reception area and shared spaces.
Undertake special projects as assigned.

Requirements

Commitment to Robin Hood’s poverty-fighting mission.
Minimum 2 years of successful work experience in a front office, reception, or operations setting.
Exemplifies strong, friendly, and professional customer service.
Builds effective partnerships with others.
Collaborative and proactive; comfortable taking initiative and pitching in on hands-on work.
Strong organizational skills with the ability to manage daily responsibilities and longer-term projects.
Strong written and verbal communication skills.
Comfortable with technology, including Microsoft Office (Outlook, Excel, and Word).
Able to lift up to 40 pounds.
Flexibility in shift coverage, with limited weekend support needed (1-2 times per year).
Presents a polished, professional appearance in a business casual office.
Attention to detail and ability to recognize when something needs to be cleaned, fixed, or replaced.

Skills

Customer service
Microsoft Office (Outlook, Excel, Word)
Salesforce
Ticketing systems
Room booking tools
Conference room AV (e.g., Zoom Rooms)

Location

New York City

Work Type

On-site (4 days per week)
Work from home (1 day per week)

Experience Level

Minimum 2 years of experience

Salary/Compensations

$67,000 - $70,000

Benefits

Medical insurance
Employer-paid covered dental and vision insurance
Employer-paid life and long-term disability insurance
Employer-paid Paid Family Leave premiums
403(b) retirement plan with employer match
12% employer contribution to a 401(a) retirement plan
Employer contributions to Health Spending Account
Pre-tax flexible spending account (FSA) for health care and dependent care expenses
20 days of accrued Paid Time Off (PTO)
Separate Sick and Safe Leave bank
Paid Parental Leave
NYS Paid Family Leave

About the Company

Robin Hood is a 501(c)(3) public charity founded in 1988, dedicated to finding, fueling, and creating impactful solutions to lift New Yorkers permanently out of poverty.
The organization convenes diverse stakeholders including philanthropists, civil society, government, businesses, nonprofits, and community members to develop and advance programs and policies.
Robin Hood invests in best-in-class organizations providing essential services such as legal aid, housing, meals, workforce development, childcare, and education.
Its programs often serve as innovative demonstration models for replication nationwide.
100% of all donated dollars go directly to organizations helping New Yorkers in need, as the Board of Directors covers all administrative, fundraising, and evaluation costs.
Robin Hood's metrics-based approach is a national standard for charities, focusing on evaluating partner impact and ensuring philanthropic dollars are utilized effectively.
The organization provides financial and strategic support, and management assistance to its community partners.
Robin Hood collaborates with government partners to build program and policy innovations that expand economic opportunity and provides nimble 'risk capital' for high-potential strategies.
The organization works to advance public policies that research indicates expand economic opportunity.
Robin Hood acts as a catalyzing force, bringing constituencies together to develop and spread effective strategies for advancing economic mobility.

Equal Opportunity

Robin Hood is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity or expression, veteran status, arrest or conviction record, or any other status protected by applicable federal, state, or local law.
Applicants from diverse backgrounds are encouraged to apply.