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About the Role
The Donor Greeter is responsible for general donation door duties, including accepting donations, providing excellent customer service, and maintaining a clean, neat, and safe work environment. This role also involves the separation of goods by category at the donation door.
Responsibilities
- Assist customers in bringing donations inside.
- Ensure accurate donation log reporting.
- Sorts donations into proper equipment for processing and transportation.
- Properly labels all equipment.
- Assist in loading and unloading of merchandise and equipment onto/off trucks as needed.
- Ensure safety procedures are followed during packing and movement of equipment.
- Maintain a friendly, helpful attitude toward the customer.
- Greet customers in a friendly and enthusiastic manner within 10 seconds of arrival.
- Handle customer concerns in a courteous and respectful manner, while following retail policies.
- Seek assistance of supervisor when necessary to resolve concerns.
- Maintains interior and exterior of store in a neat, clean, organized manner.
- Act as a positive member of the team by receiving and providing ideas or concerns to coworkers and management.
- Perform other duties as assigned by supervisor.
Requirements
- Ability to read and understand documents such as time cards and policy manuals.
- Ability to write routine reports.
- Ability to speak effectively and communicate clearly to other employees and customers.
- General math skills required.
- Must have open and flexible availability.
- Willing to work evenings, weekends, and holidays.
Skills
- Customer service
- Donation processing
- Merchandise handling
- Teamwork
- Communication
Location
- Store environment
Work Type
- Full-time
Experience Level
- Entry-level
Education Level
- High school diploma or GED preferred
About the Company
- Goodwill of the Finger Lakes
Equal Opportunity
- Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability