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About the Role
This role is essential for ensuring the smooth operation of our IT systems and supporting the technological needs of our organisation.
Responsibilities
- Provide technical support to staff and users, addressing hardware and software issues.
- Manage and maintain IT infrastructure, including servers, networks, and workstations.
- Monitor system performance and troubleshoot any issues to ensure optimal functionality.
- Assist in the implementation of new technologies and upgrades.
- Ensure data security and compliance with industry standards.
- Document processes and create user guides for staff.
Requirements
- Proven experience in an IT support role.
- Strong knowledge of computer systems, networks, and software applications.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Effective communication skills, both verbal and written.
Skills
- CompTIA A+
- Network+
- Cloud services
- Virtualisation technologies
- Cybersecurity principles
Salary/Compensations
- 40000 - 70000 USD Per annum