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About the Role
WSA is a global leader in the hearing aid industry. We are looking for a proactive, hands-on Senior Business Intelligence Analyst / BI Developer who loves navigating data and turning it into dashboards that people actually use. You will own the build-out and quality of our Power BI and Salesforce CRM Analytics (CRMA) reporting for the WSA USA business. This role is for you if you want to be the go-to person for "what does the data say?" in a growing commercial organization.
Responsibilities
- Design, build, and maintain Power BI and CRMA dashboards that give sales, finance, and leadership a clear, trusted view of performance.
- Translate business questions into intuitive, well-designed reports, focusing on the few metrics that matter rather than more data.
- Analyze trends, variances, and anomalies and proactively bring forward insights and recommendations, not just numbers.
- Extract, transform, and model data from Salesforce, ERP, data warehouse, and other sources (Power Query, SQL, CRMA recipes/dataflows).
- Own data accuracy and integrity across our reporting suite; find, troubleshoot, and resolve discrepancies before stakeholders do.
- Integrate new data sources as business needs evolve.
- Establish and maintain consistent KPI definitions, reporting standards, and documentation of data sources, logic, and models.
- Keep reporting solutions reliable, scalable, and easy to maintain.
- Partner with sales, finance, and commercial leaders to understand their needs, challenge requirements where useful, and deliver practical solutions.
- Work with IT and global BI teams to improve our data foundation and reporting processes.
- Use AI tools (e.g., Microsoft Copilot, AI features in Power BI and CRMA, generative AI assistants) to speed up analysis, automate recurring reporting, and generate narrative insights.
- Identify and drive opportunities to automate manual work, including building agents, bots, or workflows as the role grows.
- Stay current on BI and AI capabilities and bring forward ideas we haven't thought of yet.
Requirements
- Bachelor's degree in Data Analytics, Business Intelligence, Information Systems, Economics, Business, or equivalent practical experience.
- 3+ years of experience in data analysis, reporting, or business intelligence.
- Proven, hands-on experience building Power BI dashboards (data modeling, DAX, Power Query).
- Hands-on experience with Salesforce CRM Analytics (CRMA / Tableau CRM), including dashboards and recipes/dataflows, and comfort working with Salesforce data.
- Strong SQL and advanced Excel skills.
- Active, everyday use of AI tools in your work, with curiosity about how to apply them further.
- A proactive, ownership-driven mindset: you spot problems and opportunities and act on them without being asked.
- Strong attention to detail and a high bar for data accuracy.
- Ability to communicate data clearly and concisely to non-technical stakeholders.
- Experience in a B2B, sales, distribution, or commercial environment.
- Experience with Power Automate, Copilot Studio, Python, or similar automation tools.
- Exposure to forecasting or predictive analytics.
Skills
- Power BI
- Salesforce CRM Analytics (CRMA)
- Tableau CRM
- Data Modeling
- DAX
- Power Query
- SQL
- Advanced Excel
- AI tools
- Microsoft Copilot
- Power Automate
- Copilot Studio
- Python
Location
- Iselin, New Jersey
- Hauppauge, New York
Work Type
- Hybrid
- Permanent
- Full-time
Experience Level
- Senior
- 3+ years of experience
Education Level
- Bachelor's degree in Data Analytics, Business Intelligence, Information Systems, Economics, Business, or equivalent practical experience.
Salary/Compensations
- $100,000 - $135,000.00
Benefits
- Comprehensive benefits package
- 401k matching program
- Tuition reimbursement & continuous learning programs
- Employee and family discount programs
- Generous PTO programs
About the Company
- WSA – Wonderful Sound for All is a global leader in the hearing aid industry.
- Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
- Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.
Equal Opportunity
- The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.