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The Customer Service Representative will support clients and act as an ambassador of an open and collaborative sales culture.

Offer exceptional customer service at all times.
Answer inbound client calls to promote product lines or propose alternatives.
Participate in outbound call campaigns.
Provide sales support.
Perform clerical tasks.
Provide solutions to customer issues and concerns professionally and courteously.
Maintain favorable customer relationships to encourage repeat and future business.
Enter all client orders in the system.
Follow up on order and delivery statuses as required by the client.
Perform inventory searches within our network and with external suppliers.
Assist the Sales Team and support coworkers in executing tasks.
Regularly provide feedback on the effectiveness of customer service policies and procedures.
Effectively help customers with first-level problems and escalate as needed.
Perform all other related tasks, including training and coaching, as required.

Customer Service Representative at Groupe Touchette

Customer Service Representative