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About the Role
The incumbent in this role will support the clinical practice by focusing on billing and managed care functions, potentially including front-end customer service, patient registration, insurance/coverage verification, and administrative duties. This role is responsible for coordinating all patient access functions, optimizing daily flow, and ensuring the proper functioning of the assigned department.
Responsibilities
- Focuses on one or more of the following areas, and provides support as needed to optimize daily flow: Charge entry, Batch controls, Billing (TES) edits, Hold bill edits, Charge reconciliations, Billing and managed care functions (including responding to billing inquires, corresponding with insurance carriers, and investigating discrepancies, etc.).
- Provides general administrative support to include, word processing, spreadsheets, presentation software to create and edit department documents and/or presentations.
- Provides physician and departmental support such as managing physician & manager calendars, scheduling physician & managers’ administrative appointments, answering departmental calls, credentialing documents, etc.
- Performs a wide variety of administrative duties to ensure proper functioning of assigned department including, but not limited to: Reception & customer service, Creating or verifying Master Patient Index (MPI), Registration demographics, Visit management, Appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc.), Insurance/coverage verification, Co-payment collection, Front-end review and correcting registration & insurance edits, Pre-authorization, referral coordination and referral reconciliation, Referral work lists.
- Provides a variety of administrative duties in support of the practice (such as handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc).
- Adheres to all of BMC’s RESPECT behavioral standards.
Requirements
- HS/GED plus 3+ years relevant experience.
- Bachelors degree or Associates plus 1 year relevant experience.
- Experience with medical billing or similar setting preferred.
- Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.
- Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
- Must be able to maintain strict confidentiality of all personal/health sensitive information.
- Ability to effectively handle challenging situations and to balance multiple priorities.
- Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/internet is required.
- Experience with standard hospital registration & billing systems or ability to learn such systems is also required.
Skills
- Word processing
- Spreadsheets
- Presentation software
- Microsoft Office applications (MS Word, Excel, Access, PowerPoint)
- Web/internet
- Standard hospital registration & billing systems
Work Type
- Full Time
Experience Level
- 3+ years relevant experience
- 1 year relevant experience
Education Level
- HS/GED
- Bachelors degree
- Associates
Salary/Compensations
- $24.63- $30.62
Benefits
- medical
- dental
- vision
- pharmacy
- contract increases
- Flexible Spending Accounts
- 403(b) savings matches
- earned time cash out
- paid time off
- career advancement opportunities
- resources to support employee and family wellbeing
About the Company
- According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
Equal Opportunity
- Equal Opportunity Employer/Disabled/Veterans