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About the Role
As a member of the Personal and Business Banking Team, you'll work in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their everyday banking needs. You will be the first line of support, answering questions, assisting with transactions, guiding clients through digital banking options, and connecting them with the right solutions and team members to support their financial goals.
Responsibilities
- Assist with transactions
- Complete sales of basic banking products
- Identify opportunities for specialist referrals
- Strengthen client relationships
- Contribute to your banking centre's success
- Help clients manage their accounts and products
- Focus on the client experience and make interactions meaningful
- Ask thoughtful questions to understand client needs
- Explain relevant banking products and services
- Support the sale of products and services that meet their specific needs
- Identify opportunities to connect clients to the right CIBC team members who can help them reach their goals
- Listen, gather information, and put yourself in the client’s shoes
- Act like an owner by taking accountability for client issues
- Know when to lean on others to create a better solution together
- Become a technology expert
- Share your knowledge by introducing clients to our mobile banking applications
- Help clients to better manage their banking needs
Requirements
- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
- We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
- We use artificial intelligence tools during the recruitment process.
Skills
- Banking
- Client engagement
- Problem solving
- Leveraging technology
- Digitally savvy
Location
- Toronto
Work Type
- Full-time
- On-site
Salary/Compensations
- Competitive salary
- Incentive pay
Benefits
- Banking benefits
- A benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
About the Company
- We’re building a relationship-oriented bank for the modern world.
- At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.
- Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
- At CIBC, your goals are a priority.
- We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
- We aspire to give you a career, rather than just a paycheck.
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
Equal Opportunity
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.
- We seek applicants with a wide range of abilities and we provide an accessible candidate experience.
- If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
- CIBC is committed to clarity in our hiring process.
- All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.