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About the Role

The Delivery Lead – Director of AI and Product Management is a leadership position within Pfizer's U.S. Patient Services (PPS) enterprise enablement organization. This role partners closely with Business Engagement Leads to co-own value delivery for key business initiatives across Patient Services CRM, data, and insights. The Director Delivery Lead will drive consensus across business units and PPS functions to build a comprehensive technology execution plan, including a capability roadmap and related investment plan. This individual will be accountable for the end-to-end delivery of approved projects and ensuring adherence to Pfizer's development processes. In partnership with solution vendor teams, this position will influence and help drive strategic vendor roadmaps to accelerate the inclusion of Pfizer business needs into future releases of 'off the shelf' solutions.

Responsibilities

Own planning, delivery, and support for all projects, releases, and enhancements across patient support platforms (e.g., CRM, case management, digital engagement, data integration).
Ensure solutions are delivered on time, within budget, and aligned with Pfizer's governance and quality standards.
Collaborate with the operations team to drive excellence in day-to-day support, ensuring system stability, uptime, and strong performance for patient-facing operations.
Ensure reduction in process, knowledge, and tech debt across PSS platforms by maintaining process documentation, data flow diagrams, and training SOPs.
Author business cases to clearly outline the overall technology strategy for business functions and secure funding for initiatives with the highest business value.
Demonstrate innovative thinking to identify unique business opportunities and solve complex business problems.
Lead a portfolio of projects spanning multiple disease areas and teams.
Build trusted relationships with senior leaders across PSS and U.S. Commercial.
Serve as a strategic advisor on technology capabilities that advance patient access, operational efficiency, and compliance.
Partner with business stakeholders to prioritize the PSS technology portfolio and define the multi-year roadmap.
Lead and develop a team of product owners, business system managers, and analysts.
Foster a culture of accountability, innovation, and continuous improvement.
Champion Pfizer's Values and Behaviors across the team.
Identify emerging technologies, automation opportunities, and process improvements that enhance patient experience and operational outcomes.
Collaborate with digital partners to influence platform strategy, architecture, and vendor performance.
Manage the PPS systems budget and ensure effective resource allocation.
Partner with digital to deliver operational excellence, reporting, and risk management across the technology portfolio.

Requirements

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Relevant experience in a related field and proven technical experience with emphasis on software development and maintenance.
8+ years of progressive experience in IT leadership roles supporting commercial, patient services, or healthcare operations.
Proven experience leading large-scale system implementations, upgrades, and ongoing enhancements.
Strong program/project management and SDLC experience.
Demonstrated success managing operational support for complex technology environments.
Experience leading outsourced/offshore teams.
Background in highly regulated industries (pharma, healthcare, financial services).
Strategic thinking with strong execution discipline.
Exceptional communication and stakeholder management.
Program governance and delivery management.
People leadership and talent development.
Ability to influence across a matrixed organization.
Commitment to patient-centric innovation and operational excellence.
Ability to travel based on business needs.
Candidates must be authorized to be employed in the U.S. by any employer.
U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.
This position requires permanent work authorization in the United States.

Skills

Deep expertise in modern technology platforms including Salesforce, cloud ecosystems, DevOps, Agile methodologies, and cybersecurity.

Location

NYHQ

Work Type

Hybrid
Onsite 2 to 3 days per week

Experience Level

8+ years of experience required with Bachelors
7+ years of experience required with MS/MBA/MPH/master's degree
5+ years of experience required with PhD, PharmD or JD

Education Level

Bachelor's degree required; advanced degree preferred; degree in Information Management, Computer Science, Engineering or Technology Management preferred

Salary/Compensations

The annual base salary for this position ranges from $189,200.00 to $315,400.00.
In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 22.5% of the base salary and eligibility to participate in our share based long term incentive program.

Benefits

Comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments.
401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution.
Paid vacation, holiday and personal days.
Paid caregiver/parental and medical leave.
Health benefits to include medical, prescription drug, dental and vision coverage.

About the Company

Pfizer Patient Services (PPS) is an enterprise enablement organization.
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.
Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.
Pfizer is an E-Verify employer.
Pfizer endeavors to make www.pfizer.com/careers accessible to all users.

Equal Opportunity

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.
Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.
Pfizer is an E-Verify employer.
This position requires permanent work authorization in the United States.