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About the Role

Help develop the next-generation public service media by serving as a strategic technology transformation adviser to leaders and teams, diagnosing challenges, defining and structuring change initiatives, and driving operational implementation and adoption across the organization.

Responsibilities

Advise leaders and teams on defining and implementing technology transformations, engaging early in the life cycle to analyze needs, diagnose challenges, identify required changes and deliver recommendations aligned with the organization's vision and goals.
Guide departments and divisions in evolving their operating models and ways of working, advising on process design, governance, roles and responsibilities, and team collaboration structures.
Develop approaches, frameworks and tools to structure and implement transformation — including simple, scalable and reusable interaction models and practical guides — with a focus on change management, Lean, SAFe and Scrum methodologies.
Design and execute change management and adoption strategies and plans, incorporating impact assessments, organizational readiness, risk mitigation and stakeholder support.
Define and lead engagement, communication and capacity-building strategies — including user training and the preparation of delivery teams and change agents — in partnership with Learning & Development.
Proactively identify and resolve risks, resistance and operational roadblocks that could hinder transformation and adoption.
Define and track metrics to measure the progress, adoption and effectiveness of new ways of working, using data and insights to continuously refine strategies.
Actively participate in key transformation forums and events, including strategic and alignment meetings, sprint reviews, program demos and quarterly planning sessions.

Requirements

Undergraduate degree in business administration, technology or a field relevant to organizational transformation (or an equivalent combination of education and relevant experience).
Seven to 10 years' experience leading large-scale technology transformations, including evolving technology operating models, processes, governance structures, roles and responsibilities, and ways of working within complex, matrixed environments.
Proven track record as a strategic transformation adviser, with strong skills in analyzing and diagnosing complex issues, challenging current practices, formulating actionable recommendations and guiding execution.
Solid understanding of product management models and agile practices at scale, with hands-on experience applying them to tech transformations.
Expertise in SAFe (Scaled Agile Framework), Scrum or other scaled agile frameworks required.
Experience with Lean and iterative transformation approaches, alongside the ability to adapt strategies and solutions based on key insights, data and frontline needs.
Demonstrated experience in end-to-end change management and adoption, including impact analysis, stakeholder engagement, strategic communications and capability building.
Knowledge of media production, broadcasting workflows and related technologies (e.g., audio/video editing, publishing, distribution, graphics generation) a major asset.
Proven ability to navigate complex organizational dynamics (including labour relations), manage resistance, resolve conflict and build trust-based relationships with stakeholders at all levels.
Strong analytical and problem-solving skills, paired with sharp business acumen and the ability to synthesize complex challenges into clear, actionable recommendations and solutions.
Demonstrated ability to influence, guide and engage leaders and teams without direct authority.
Exceptional facilitation and active listening skills, with the ability to translate complex technical concepts into clear, plain language.
Bilingualism in English and French (written and spoken) required.
Candidates may be subject to skills and knowledge testing.
Candidates selected for an interview will be contacted.
Background check, including a mandatory Criminal record check, will be conducted for candidates who advance.

Skills

Change management
Lean
SAFe
Scrum
Product management
Agile practices at scale
Strategic consulting
Analytical skills
Problem-solving
Business acumen
Facilitation
Active listening
Communication
Influence
Organizational dynamics navigation
Conflict resolution
Relationship building
Media production knowledge
Broadcasting workflows knowledge
Related technologies knowledge

Location

Toronto
Montreal

Work Type

Hybrid
Telework
Long-term contract

Experience Level

Senior
7-10 years

Education Level

Undergraduate degree in business administration, technology or a relevant field, or equivalent experience

About the Company

CBC/Radio-Canada creates content that informs, entertains and connects Canadians on multiple platforms.
The Technology & Infrastructure (T&I) team innovates to evolve and maintain the Corporation's technologies and infrastructure, enabling the creation and continued delivery of quality content.
CBC/Radio-Canada is transforming into a modern and agile public service media organization.
CBC/Radio-Canada is committed to being a leader in reflecting Canada's diversity and nurturing an inclusive workplace.

Equal Opportunity

CBC/Radio-Canada values equal opportunity and nurtures an inclusive workplace where individual differences are recognized and valued.
Accommodation needs during the recruitment process can be communicated via email to recruitment@cbc.ca.