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About the Role
Our practice partners with North American Dental Group to deliver best-in-class patient care, focusing on putting every patient first, every visit. We aim to transform the dental experience through empathy and by utilizing our individuality and dental expertise to ensure every patient leaves our office feeling satisfied.
Responsibilities
- Handle financial information, perform insurance verification, and prepare end-of-day reports with a focus on quality control.
- Perform clerical tasks including sorting and distributing mail, scanning, and photocopying.
- Answer phone calls, provide information, greet visitors/patients, and schedule, verify, and confirm appointments.
- Explain procedures and services to patients using dental knowledge.
- Present financial policies and arrangements, collect co-payments, and verify insurance coverage.
- Track appointments due to no-shows, cancellations, and late arrivals.
Requirements
- 1-5 years of customer service, insurance, or dental experience preferred.
- Knowledge of dental software and Microsoft Office programs.
- Ability to learn new programs as needed.
Skills
- Dependability
- Quality control in handling financial information
- Insurance verification
- End-of-day reporting
- Clerical tasks (mail handling, scanning, photocopying)
- Phone etiquette
- Appointment scheduling and confirmation
- Patient communication
- Financial policy presentation
- Co-payment collection
- Insurance verification
- Appointment tracking
Work Type
- Full-time
- Part-time
Education Level
- High School Diploma or equivalent
- Associate's degree preferred
Salary/Compensations
- $22.00-25.00 per hour
Benefits
- Competitive paid time off for full-time and part-time team members, increasing with career growth.
- Comprehensive benefits package, including 401k.
- Constant opportunities for career growth and continuing education.
- An exciting atmosphere that allows for freedom and individuality.
About the Company
- We deliver best in class patient care and focus on putting every patient first, every visit.
- Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience.
- Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.
- We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied.
- Help us pioneer a new culture of dentistry.
Equal Opportunity
- We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.