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About the Role
Lead our New York field service team, responsible for keeping homeowners' geothermal systems running. You will be the primary technical contact for technicians, a trusted advisor for homeowners, and ensure efficient service operations from job preparation to warehouse management. This role is ideal for an experienced HVAC technician who enjoys leading people.
Responsibilities
- Lead and develop field service technicians through regular one-on-ones and feedback.
- Create development plans for technicians, focusing on skills, certifications, and career progression.
- Onboard new technicians and conduct hands-on training, including ride-alongs.
- Manage technician time off, timecards, and overtime, ensuring fair workload distribution.
- Address performance issues in coordination with HR.
- Provide technical leadership and assist technicians with troubleshooting via phone, notes, photos, or on-site visits.
- Determine the next steps for repeat or unresolved issues, assessing causes like workmanship or equipment failure.
- Monitor remote alarms and track known equipment issues across the fleet.
- Track first-time fix rates, repeat visits, and callbacks, and improve procedures based on data.
- Travel across NY, CT, and occasionally MA to support technicians and homeowners on-site.
- Review upcoming jobs for parts, tools, staffing, and time requirements.
- Coordinate with Customer Care regarding technician assignments.
- Collaborate with Operations on technician needs for installations and ensure all open jobs are resolved.
- Work with Supply Chain on parts, tools, and van stock.
- Oversee the Peekskill warehouse operations, including managing returns.
- Manage the service parts list and price book.
- Approve tool purchases and technician expenses.
- Coordinate vehicle maintenance and repair for the fleet.
- Handle customer escalations by phone or on-site, explaining technical issues clearly and calmly.
- Approve larger estimates and provide technical details for billing and warranty claims.
- Manage the on-call rotation for weekend emergencies and provide backup support.
Requirements
- 5+ years of residential HVAC field service experience, including heat pumps.
- 2+ years of experience supervising field technicians, including coaching performance issues.
- Strong diagnostic skills and the ability to teach them.
- EPA Section 608 certification (Type II or Universal).
- Experience with ServiceTitan or similar field service software.
- Willingness to work in the field as needed and cover occasional weekend on-call duties.
- Valid driver's license and ability to meet company motor vehicle insurance requirements.
Skills
- Leadership
- Performance management
- Communication (clear, calm, under pressure)
- Organization
- Follow-through
- Coaching and teaching
- Problem-solving
- Technical diagnostics
- HVAC systems
- Geothermal systems (preferred)
- Field service software (ServiceTitan or similar)
- Parts inventory management (preferred)
- Warranty claims processing (preferred)
Location
- Northern Westchester County, NY (Yorktown Heights area preferred)
- Field-based
- Peekskill, NY warehouse
- New York
- Connecticut
- Massachusetts
Work Type
- Full-time
- Exempt
- Hybrid (field, warehouse, remote)
- Weekday hours with early starts
Experience Level
- 5+ years residential HVAC field service
- 2+ years supervising field technicians
Education Level
- EPA Section 608 certification (Type II or Universal)
- IGSHPA accreditation (bonus)
- NATE certification (bonus)
Benefits
- Company vehicle provided
- Medical (including mental health)
- Dental
- Vision
- Pet insurance
- 401(k) plan
- Commuter benefits
- Generous paid sick leave
- Generous vacation
- Generous parental leave
- Learning & development support (on-the-job training, virtual courses)
About the Company
- Dandelion Energy is the nation's leading residential geothermal company, transforming home heating and cooling with cleaner, quieter, more affordable, and highly efficient systems.
- We focus on large, enterprise deployments with homebuilders to scale geothermal adoption.
- Backed by Google Ventures (GV) and other top tech investors, we offer an end-to-end geothermal solution.
- Our mission is to make geothermal the default choice for heating and cooling in the U.S.
- We are at the forefront of the transition to clean, efficient home energy, having delivered thousands of installations.
- Our team is multidisciplinary, mission-driven, and spans various expertise areas.
- We foster a collaborative, fast-paced, and inclusive culture that values curiosity, ownership, and teamwork.
- Our nationwide team shares a commitment to sustainability and making clean, affordable heating and cooling the standard.