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About the Role
The Manager Engineering Operations (MEO) oversees critical physical infrastructure, ensuring high-quality operations with no negative impact on customers. The MEO provides technical expertise to manage Data Centre equipment, systems, and infrastructure for operational excellence, prioritizing safety and risk reduction. They guide engineers and suppliers, check work quality, contribute to standard operating procedures, and support improvement projects.
Responsibilities
- Act as the deputy to the Data Centre Manager, providing strategic support and operational leadership.
- Lead a team of Lead Engineers and Site Engineers, providing direction, mentorship, and support.
- Line manage resources on-site, ensuring effective staff and subcontractor utilization.
- Provide specialist support and training to engineers/sites for specific issues/projects.
- Participate in site tours for customers.
- Ensure all staff and subcontractors receive a full site induction before starting work.
- Plan, implement, coordinate, and oversee all mechanical/electrical operations, maintenance, and energy management programs.
- Oversee all works to ensure compliance with safe systems of work.
- Manage jobs on the site, ensuring activities conform to company policy, standards, and operating instructions.
- Ensure compliance with local codes, government agencies, ISO standards 9001, 14001, 27001, 50001, and DLR directives.
- Act as the Senior Approved Person for the site, overseeing complex maintenance jobs.
- Oversee the handover between Implementation services and Service Operations.
- Approve and accept all completed installation works from the Implementation services Function.
- Ensure a balanced approach to reactive and preventive maintenance activities.
- Monitor current and deferred maintenance backlogs.
- Adjust priorities and resources as necessary for maintenance activities.
- Document deferred maintenance tasks thoroughly.
- Participate in infrastructure projects on the site.
- Approve changes and manage incidents in conjunction with DC&E.
- Serve as the escalation point for incidents that may disrupt services or breach SLAs.
- Lead efforts to eliminate or reduce the impact of incidents.
- Execute the local maintenance plan.
- Identify areas for improvement in the maintenance plan.
- Adjust priorities/resources for the maintenance plan as needed.
- Track maintenance and customer activities.
- Provide regular updates on maintenance and customer activities to the Data Centre Manager and Technical Ops planning.
- Utilize the CMMS control system for accurate and timely data entry.
- Coordinate the development and maintenance of as-built drawings.
- Coordinate maintenance efforts and build relationships with critical vendors.
- Track vendor performance through KPIs and regular meetings.
- Ensure adherence to the QHSSE Responsibilities Matrix.
- Maintain a culture of safety, quality, health, security, and environmental compliance.
Requirements
- Proven experience working in mission-critical mechanical & electrical environments within a large company.
- Experience in data centres or a similar environment is essential.
- Understand the engineering design and operational aspect of each building system.
- Knowledge of key infrastructure components of DCs (like UPS’s, Generators, and Cooling systems).
- Ability to read and preferably work with Electrical and Mechanical diagrams.
- Commitment & drive; Is committed, internally driven, and willing to go the extra mile.
- Team management experience.
- Open for change: Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.
- Pro-active; Has a can-do mentality, can delegate when appropriate.
- Good decision-making skills, based on analysis of risk situations.
- Have extensive experience and detailed knowledge of the operation of plant/services for which they are responsible.
- Have a good, detailed understanding of the full campus infrastructure.
Skills
- Communication skills: Listens attentively, speaks clearly and concisely, creates accurate and punctual reports, gives clear instructions, and shares information and ideas with others.