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About the Role
The Cornell University College of Veterinary Medicine (CVM) seeks a Client Services Representative to join the team at the Cornell University Hospital for Animals (CUHA). This role requires genuine care for people and animals, excellent communication, strong organizational and public relations skills, initiative, active listening, confidence in customer interactions, relationship building, and a professional demeanor.
Responsibilities
- Greet clients and visitors promptly and courteously.
- Gather and enter patient/client information.
- Answer a multi-line phone system.
- Notify clinical services of client's arrival.
- Review the current day schedule and update incomplete information.
- Be knowledgeable and familiar with CUHA policies and procedures and be able to explain and provide clarification as needed.
- Prepare and audit invoices.
- Process final payments, refunds, and collect & post deposits for hospitalized patients.
- Process Pharmacy external mail out orders.
- Verify home instructions have been emailed to referring veterinarians.
- Maintain a balanced cash drawer, paying close attention to cash control and potential loss exposure.
Requirements
- High School Diploma or Associate’s degree in a relevant field of study.
- 2-4 years of relevant customer service experience.
- Excellent customer service skills.
- Ability to effectively communicate in written and verbal form.
- Ability to maintain a calm demeanor during emergency situations.
- Ability to set and change priorities and solve problems in a fast-paced, high-pressure environment while maintaining a positive friendly attitude.
- Ability to work accurately with attention to detail.
- Ability to perform basic financial calculations involving money with accuracy.
- Ability to work efficiently in a busy hospital environment using sound judgment when handling emergency situations.
- Basic computer and technical skills including familiarity with Microsoft Office.
- Ability to learn the electronic medical record and other software programs.
Skills
- Communication skills
- Organizational skills
- Public relations skills
- Problem-solving
- Active listening
- Customer interaction
- Relationship building
- Professional image projection
- Interpersonal skills
- Microsoft Office proficiency
Location
- Ithaca, NY
Work Type
- Onsite
- Full-time
Experience Level
- 2-4 years
Education Level
- High School Diploma
- Associate's degree
Salary/Compensations
- $24.30 - $26.15 per hour
Benefits
- 3 weeks of paid vacation
- 13 additional holiday days with generous holiday pay if you work on those days
- Award-winning employer provided benefits program
- Comprehensive health care options
- Access to wellness programs
- Employee discounts with local and national retail brands
- Generous retirement contributions
- Tuition-free Extramural Study
- Employee Degree Program
- Tuition Aid for external education
- Cornell Children's Tuition Assistance program
About the Company
- Cornell University College of Veterinary Medicine (CVM) is part of Cornell University, an institution committed to the founding principle of 'any person ... any study.'
- Cornell University receives national recognition as an award-winning workplace for its health, wellbeing, sustainability, and diversity initiatives.
Equal Opportunity
- Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or be subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.
- Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds.
- We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply.
- Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act.
- We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.