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About the Role

This is a Hybrid position requiring 3-4 days in the office per week, with a Monday - Friday schedule from 8:30 am to 5 pm. The role involves greeting patients, scheduling appointments and admissions, managing communication resources, preparing patient charts, reconciling encounters, monitoring supply inventory, and performing various clerical duties while maintaining patient confidentiality and positive working relationships.

Responsibilities

Greet patients and their families.
Schedule patient appointments, hospital admissions, and ambulatory procedures.
Ensure timely and appropriate action is taken.
Answer the telephone promptly and address caller needs.
Direct calls appropriately and take accurate messages.
Demonstrate appropriate telephone etiquette.
Schedule future appointments, tests, and complete physician-ordered referrals.
Maintain communication resources, including on-call schedules and provider contact information.
Prepare charts for new patients, ensuring all required forms are included.
Convert temporary records to permanent records by the end of the day.
Request medical records and prepare charts for physician visits.
Print necessary medical records information from electronic records if the chart is unavailable.
Reconcile encounters daily according to policy and guidelines.
Monitor supply inventory and direct requisitions for supplies, forms, equipment, or services.
Perform clerical duties such as faxing, photocopying, filing, and mailing.
Obtain, verify, and update patient information, maintaining confidentiality.
Accurately complete all necessary patient forms.
Respect patient rights by knocking, using their name, and identifying yourself before entering.
Establish and maintain positive working relationships with physicians and nursing staff.
Protect patient and employee privacy and confidentiality.
Communicate problems, equipment concerns, or issues promptly to the Nurse Manager.
Demonstrate knowledge of booking and scheduling inpatient, outpatient, and special procedures.
Arrange for specialty equipment and services.
Interact with outside vendors and contracted services.
Demonstrate understanding of necessary hospital submission documents.
Verbalize the procedure for collecting pre-admission testing data.
Demonstrate knowledge of insurance and pre-certification requirements.
Arrange and distribute schedules.
Maintain office supplies and equipment.
Provide training to other office staff.
Log surgical procedures.
Maintain the scheduling system, including rescheduling and canceling procedures.
Verbalize customer service skills to alleviate patient anxiety.
Demonstrate customer service skills when communicating with peers.
Collate and submit information.
Communicate repair orders to appropriate personnel.
Demonstrate good judgment in scheduling procedures to increase physician productivity.
Demonstrate understanding of fire safety and emergency procedures.

Requirements

High School Graduate or GED required.
Associate Degree preferred.
Heartsaver certification within 30 days of hire.
Previous PSR experience preferred.
Previous office experience preferred.
Ability to communicate in English, both orally and in writing.
Excellent interpersonal and customer service skills required.
Accurate computer data entry skills required.
Ability to organize and perform multiple tasks in a timely manner.
Knowledge of medical office and terminology preferred.
Basic proficiency in computer use required.
Previous experience with Standard Office Technology in a Window-based environment preferred.
Experience with EHR, Practice Management System, and Departmental/Ancillary Systems preferred.
Ability to push and pull, considering frequency and weight.
Physical strength to lift heavy objects, carts, or items, considering frequency and weight.
Physical mobility, including movement from place to place, considering distance and speed.
Physical agility, including the ability to maneuver the body while in place.
Dexterity of hands and fingers.
Balance maintained during climbing, bending, and/or reaching.
Endurance for continuous typing, prolonged standing/bending, and walking.

Skills

Interpersonal skills
Customer service skills
Computer data entry
Organization
Time management
Medical office knowledge
Medical terminology
Basic computer proficiency
Standard Office Technology
EHR
Practice Management System
Departmental/Ancillary Systems

Location

Hybrid

Work Type

Full Time
Hybrid

Experience Level

Previous PSR experience preferred
Previous office experience preferred

Education Level

High School Graduate or GED
Associate Degree preferred

Salary/Compensations

$18.13 - $22.02 Hourly

Benefits

Medical
Dental
Life
Disability
Vision
FSA coverages
401k savings plan

About the Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.
When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all.
We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Equal Opportunity

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.