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About the Role

We are seeking a content designer to join our Experience Design team, focused on creating memorable and meaningful product experiences that build the Capital One brand and drive business advantage. The Experience Design team enriches customer digital and physical experiences, fostering collaboration, authenticity, and a culture of belonging. This role is for a creative innovator who thrives in an experimental, learning environment.

Responsibilities

Combine craft expertise and leadership skills with customer and business understanding to co-create innovative solutions.
Influence product strategy.
Leverage high skill in writing and user experience design to craft compelling, accurate, and accessible digital content.
Use appropriate tools, platforms, frameworks, and design systems to create artifacts such as content audits, taxonomy and terminology lists, content guidelines and patterns, content governance models, and microcopy.
Create microcopy for websites, user interfaces, emails, push notifications, and chatbot responses that support end-to-end user flows.
Lead design projects, directing and delegating work for junior team members.
Build strong partnerships with cross-functional stakeholders.
Mentor team members and help mature the product design practice.
Navigate partner and stakeholder needs, using critical thinking, data, research insights, scalability, and technical constraints.
Ensure the team focuses on customer-centered solutions and inclusive design.
Demonstrate proficiency with products and processes.
Apply insights on customers, competitors, and market trends to business challenges.
Shape a shared point of view for the team, partners, and stakeholders.
Demonstrate understanding of technology, data capabilities, and emerging technologies.
Inform work using technical knowledge to help cross-functional teams move faster.
Navigate technical limitations to achieve impactful solutions.
Leverage partnerships across lines of business and the organization to foster collaboration.
Share solutions and incorporate cross-functional perspectives to bridge information gaps.
Present work across levels and job functions using a human-centered approach.
Integrate design frameworks, data, and research insights to articulate a compelling point of view.
Influence strategic decision-making and direction at senior levels.

Requirements

At least 5 years of experience in content design, content strategy, or UX writing.
6+ years of experience in content design, content strategy, or UX writing.
5+ years of experience working with and contributing to an established design system.
6+ years of experience collaborating with product, tech, and business partners.
Experience leading design projects or teams.
Proficiency in design and prototyping tools such as Figma.
Experience working in heavily regulated, data-heavy problem spaces.
Strong portfolio demonstrating leadership, process, results, and impact.

Skills

Content Design
Content Strategy
UX Writing
Writing
User Experience Design
Leadership
Critical Thinking
Collaboration
Communication
Design Systems
Figma

Location

McLean, VA
New York, NY
Richmond, VA

Work Type

Hybrid

Experience Level

Manager
5+ years
6+ years

Salary/Compensations

McLean, VA: $164,800 - $188,100
New York, NY: $179,700 - $205,100
Richmond, VA: $149,800 - $171,000

Benefits

Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well-being.
Eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).

About the Company

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
Capital One promotes a drug-free workplace.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
Capital One Financial is made up of several different entities.

Equal Opportunity

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
Capital One promotes a drug-free workplace.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.