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About the Role

Under minimal supervision, this role creates, maintains, displays, and updates a comprehensive geospatial information system. The position involves designing, implementing, and performing data management activities, as well as programming for geospatial applications. It also includes analyzing data, researching source records, performing business process analysis, and responding to customer requests. The role assists with IT policies, installs software upgrades, and interfaces with IT, vendor, and user communities.

Responsibilities

Designs, implements, and/or performs data management activities such as modifying elements and assigning privileges.
Performs programming activities such as design, development, testing, debugging, documentation, and modification of geospatial applications.
Analyzes data from various sources to produce data sets, cartographic layouts, and reports in accordance with specifications and standards.
Researches and interprets source records and documents.
Performs business process analysis, develops alternatives, and makes recommendations.
Responds to requests for information from internal and external customers.
Assists with the creation, publication, implementation, and improvement of IT policies, governance, standards, and security.
Installs new software releases and/or upgrades including researching, testing, and implementing new geospatial technology.
Communicates and interfaces with members of the IT, vendor, and user communities.
May provide leadership, work assignments, evaluation, training, and guidance to others.

Requirements

Knowledge of programming/scripting principles, techniques, and documentation practices.
Knowledge of principles and practices of mapping, coordinate systems, projections, and scale.
Knowledge of basic database design principles.
Ability to implement geospatial technology projects.
Ability to modify geospatial applications and databases using scripting programming languages and automation tools.
Ability to read and interpret surveys, legal descriptions, cartography, engineering documents, construction plans, and aerial and orthophotography.
Ability to read and interpret applicable laws and regulations.
Ability to analyze automation needs and makes recommendations for data, geospatial software, and/or hardware solutions.
Ability to produce maps and other representations of geospatial data using geospatial software.
Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs.
Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals.
Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability.
Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding.
Ability to define, analyze, and find solutions for difficult or complex problems.
Ability to view the big picture.
Ability to quickly become familiar with emerging technologies.
Ability to identify trends as well as isolated events.
Experience with billing reports, rate verification, investigation of account corrections.
Knowledge of Oracle Utilities Customer Care and Billing or experience in another utility billing system.
Experience dealing with customers. Including the circumstances under which you worked with customers (e.g., in person, over the phone, by email, in a call center, field work, etc.).
Fluency in Spanish is preferred.
Knowledge and experience with Geographic Information Systems (GIS) and Extract, Transform and Load (ETL) applications.
Knowledge and experience working in an Enterprise Geodatabase (SDE) and using SQL developer.
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Skills

Programming/scripting
Data management
Geospatial applications development
Data analysis
Cartography
Report generation
Business process analysis
IT policy development
Software installation and upgrades
Customer service
Mapping
Coordinate systems
Projections
Scale
Database design
Training and instruction
Geospatial technology implementation
Scripting programming languages
Automation tools
Survey interpretation
Legal description interpretation
Engineering document interpretation
Construction plan interpretation
Aerial and orthophotography interpretation
Law and regulation interpretation
Automation needs analysis
Geospatial software usage
Customer needs assessment
Cross-cultural collaboration
Trust and confidence building
Communication
Problem-solving
Big picture thinking
Emerging technology adoption
Trend identification
ESRI Products
Feature Manipulation Engine (FME)
Customer Care & Billing (CC&B)
ArcGIS Online
Microsoft Power BI
Oracle Utilities Customer Care and Billing
Geographic Information Systems (GIS)
Extract, Transform and Load (ETL)
Enterprise Geodatabase (SDE)
SQL developer

Location

505 Barton Springs Road Austin, Texas 78721

Work Type

60% telework schedule per week after initial training period
Monday – Friday, 8:00 a.m. to 5:00 p.m.

Experience Level

Experience may substitute for education up to four (4) years.

Education Level

Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job.

Salary/Compensations

$34.67-$43.34

Benefits

Low-cost medical, dental, vision
Paid leave time
Highly competitive retirement plan
Career development opportunities

About the Company

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities.
As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites.
Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.
Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
Value and Innovation: Work in an environment where employees are valued, and innovation thrives.
Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.
By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Equal Opportunity

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation.
In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.