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About the Role

As a Senior Client Support Analyst, you will manage client inquiries, act as a point of contact for client requests, and serve as a subject matter expert on Canoe's technology, with a focus on European clients. This role reports into the Director of Support.

Responsibilities

Become a Canoe product expert and understand how Canoe’s proprietary machine learning technology adds value to our clients workflows
Troubleshoot and resolve complex client issues
Act as an escalation point of contact for Canoe’s production customer base and junior support resources
Respond to client inquiries concisely and in a timely manner
Address urgent or critical client issues immediately
Educate new and existing resources on functionality and internal processes
Collaborate with Canoe’s Product team to relay ideas/feedback and track bug resolutions
Coordinate with Canoe’s Data Operations Team to incorporate client feedback into Canoe’s technology
Work directly with the Relationship Management team on escalated client situations
Contribute videos and articles to Canoe’s Knowledge Base to enhance client experience
Conduct client trainings on foundational functionality and best practices
Act as a thought-partner on larger initiatives involving Support and lead those projects
Serve as a technical contact for customers and internal resources regarding Canoe API and other product integrations
Possibly assist with Canoe’s Premier clients in the region and handle Support Account Manager responsibilities
Be a primary contact for clients on Premier Support
Attend recurring client meetings, discussing Support cases and metrics

Requirements

Client-centric with a genuine interest in delivering results for customers
Enjoys working in a collaborative environment, sharing best practices, and supporting teammates
Ability to thrive as a self-starter, working early in the day prior to US business hours
Analytical, data-driven self-starter that is detailed-oriented and resourceful
Problem-solver who thrives in diving into details when required
Basic understanding of SQL, APIs and Python
Experience with Client Support tooling & reporting, such as Salesforce CRM, Helpjuice, Jira, Confluence
Enjoys contributing to new initiatives, specifically AI initiatives
Prior experience with management consulting, business process outsourcing, or technology related professional services
Knowledge of alternative investments

Skills

SQL
APIs
Python
Salesforce CRM
Helpjuice
Jira
Confluence

Location

London, UK

Work Type

Full-time

Experience Level

Senior

Benefits

Healthcare
Retirement
Life insurance
Disability coverage
Counselling
Paid holidays
Paid time off

About the Company

Canoe Intelligence, a Bloomberg Company, is the data management and intelligence platform powering how the world invests in alts.
Our AI-native platform automates manual data processing, cutting operational costs and risk while future-proofing alts infrastructure for long term growth.
Canoe’s AI-driven platform was initially incubated in 2013 and launched commercially in 2017.
In October 2026, Canoe became a part of Bloomberg, combining private markets data expertise with Bloomberg’s technology, data management capabilities, and global scale.
Together, we’re building a connected experience across public and private markets, and investing in the Canoe platform, people, and dedicated client service.

Equal Opportunity

Canoe is an equal opportunity employer and prohibits discrimination in employment.
It is Canoe’s policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, self-identified or perceived sex, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy, childbirth or related medical conditions, or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Canoe prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics.