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About the Role
Client Service Representative I practices in accordance with relevant legislation/standards, meeting the legal and ethical requirements of the profession.
Responsibilities
- Performing reception responsibilities at the Information Desk and Admitting & Registration
- Providing clerical support in the Admitting and Information Desk
- Correcting/verifying patient demographics
- Generating revenue by investigating insurance coverage, patient-preferred accommodation, and performing other relevant activities to facilitate optimum revenue generation
- Coordinating unit administrative functions
- Ensuring the efficient operation of the unit, within the scope of authority
- Performing cross-functional duties, as assigned and/or required
- Performing other duties consistent with the job classification as assigned/or required
Requirements
- Completion of Grade 12 or equivalent
- Minimum one (1) year of recent related clerical experience
- Ability to handle difficult patients and/or situations
- Maybe required to work in rotating shifts in Admitting/Information Desk
- General knowledge of office practices, processes, and procedures
- Good data entry/keyboarding skills
- Ability to produce high-quality work in accordance with Hospital standards
- Ability to work effectively and safely when dealing with stressful situations
- Knowledge of Emergency Assistance Codes
- Previous on-the-job word processing and spreadsheet experience required
Skills
- Excellent organizational, time management, and prioritization skills
- Excellent interpersonal and customer service skills
- Excellent verbal and written communication skills
- Good problem-solving skills
- Experience working in a Microsoft Office software environment
Location
- Toronto Western Hospital
Work Type
- Casual
Experience Level
- Minimum one (1) year of recent related clerical experience
Education Level
- Completion of Grade 12 or equivalent
- Completion of a recognized post-secondary office administration program at the certificate level or equivalent preferred
Salary/Compensations
- $29.38 to $30.29 per hour
Benefits
- Competitive offer packages
- Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
- Close access to Transit and UHN shuttle service
- A flexible work environment
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
About the Company
- UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital.
- With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre.
- As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care.
- UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine.
- UHN is a research hospital affiliated with the University of Toronto.
- UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.
Equal Opportunity
- UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace.
- Requests for accommodation can be made at any stage of the recruitment process.
- Applicants need to make their requirements known.