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About the Role
The Assistant Front Office Manager supports the Front Office Manager in overseeing daily operations of guest-facing functions, ensuring exceptional guest satisfaction, supervising staff, and resolving guest concerns. This role serves as Manager on Duty and assists with achieving departmental financial and service goals.
Responsibilities
- Assist in managing daily front office operations, including guest arrivals, departures, room assignments, and reservations.
- Supervise, coach, and develop Front Desk Agents and other front office team members.
- Ensure consistent delivery of exceptional guest service and adherence to brand standards.
- Resolve guest complaints and service recovery situations promptly and professionally.
- Monitor and maintain guest satisfaction scores and online reputation metrics.
- Conduct daily shift briefings and communicate hotel occupancy, VIP arrivals, and operational priorities.
- Coordinate with Housekeeping, Engineering, Sales, and Food & Beverage departments to ensure seamless guest experiences.
- Review and approve schedules, payroll, attendance records, and labor productivity.
- Assist with training and performance management of front office staff.
- Monitor room inventory, rate integrity, and upselling opportunities to maximize revenue.
- Ensure compliance with cash handling, credit card, and audit procedures.
- Maintain a safe, professional, and welcoming environment for guests and employees.
- Serve as Manager on Duty as assigned.
Requirements
- Ability to work flexible schedules, including weekends, holidays, and evenings.
- Must be able to lift, push, and pull up to 50lbs. on a regular and continuing basis.
- Must be able to stand and exert well-paced mobility for up to 8 hours in length.
- All colleagues must maintain a neat and well-groomed appearance.
- Requires a background check for all applicants working directly with at-risk populations.
Skills
- Strong leadership and team development skills.
- Excellent guest relations and conflict resolution abilities.
- Ability to think clearly, remain calm, and resolve problems using good judgement.
- Knowledge of hotel property management systems (Opera, OnQ, Fosse, or similar).
- Strong organizational, communication, and decision-making skills.
- Strong knowledge of Opera & Microsoft Outlook is a plus.
- Understanding of hotel revenue management principles and front office financial controls.
- Written communication in a clear and concise manner.
- Exude high energy and demonstrate a knack for building rapport with guests and colleagues.
- Ability to maintain confidentiality of guest information and pertinent Hotel data.
Location
- San Francisco
Work Type
- Full-Time
Experience Level
- Minimum 2-3 years of hotel front office experience.
Education Level
- College degree preferred.
Salary/Compensations
- $72,000-$76,000
Benefits
- Tiered Medical Plans- Cigna or Kaiser
- Plans include Chiropractic & Acupuncture
- Long Term Disability
- Tiered PPO Dental Plans
- Voluntary Supplemental Medial Plans
- Vision
- Paid Holidays
- Employee Assistance Program
- PTO and Sick Pay
- Flexible Spending Account (FSA)
- 401K Matching Program
- Life & AD&D Insurance
- Pre-Tax Commuter and Parking Benefits
- EOS Employee Rates plus 50% off F&B and Retail
- Hilton Discounted Room Rates
- Employee Job Referral Program
- Employee Recognition Programs and Appreciation Events
About the Company
- The Barnes San Francisco, Tapestry Collection by Hilton, is a boutique hotel situated less than a block from Union Square on Powell Street.
- The hotel blends historic charm with contemporary, Italian-inspired decor.
- As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- The Barnes Hotel is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws.