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About the Role

This Premier Services Partner Manager role will shape the future of our Premier Service offering and manage all current Premier Service accounts. You will act as a strategic advisor, process architect, and product voice, working with select customers who require hands-on partnership expertise. You will influence product evolution and scale this offering as a core go-to-market strategy.

Responsibilities

Own the full success of assigned accounts, driving program optimization, revenue generation, and measurable ROI.
Help shape the Full Service offering by identifying successes and gaps, and building scalable processes and playbooks.
Move quickly and confidently, often setting direction in ambiguous situations.
Wear multiple hats across strategy, execution, data analysis, and client communication.
Build a deep understanding of each customer's business to anticipate needs, surface insights, and influence product development.
Serve as a credible internal voice, advocating for customers in product and roadmap discussions.
Analyze engagement data and program performance to drive informed decisions and mitigate risk.
Establish regular stakeholder cadences and deliver executive-level business reviews focused on growth.
Ensure successful onboarding for new customers and fast time to value.
Drive renewals and expansion by monitoring customer health and identifying growth opportunities.

Requirements

4+ years in customer success, partnerships, or a client-facing SaaS role.
Experience building or significantly improving a process from scratch with demonstrable results.
Data-driven with the ability to translate metrics into influential narratives.
Ability to move fast and remain calm in ambiguous situations without an existing playbook.
Strong communication skills, capable of engaging effectively with executives and product teams.
Natural empathy for clients, bringing their perspective back into the business.
Understanding of the partner ecosystem (affiliates, referral, resellers, co-sell) and its evolution.
Desire to build and shape the future of the offering.

Skills

Customer Success
Partnerships
Client-facing
SaaS
Process Improvement
Data Analysis
Communication
Executive Reviews
Partner Ecosystem
Affiliate Marketing
Referral Programs
Reseller Management
Co-sell Strategies

Location

Remote

Work Type

Full-time

Experience Level

4+ years

Salary/Compensations

$79,968—$98,784 CAD

Benefits

Performance-based bonuses
Full range of benefits

About the Company

AppDirect is the only end-to-end commerce platform for selling, distributing, and managing cloud-based products and services in the digital economy.
The AppDirect ecosystem connects channels, developers, and customers to simplify the digital supply chain.
AppDirect powers millions of cloud subscriptions worldwide for organizations like Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom.
PartnerStack is the leading partner ecosystem platform for B2B SaaS, helping companies find, activate, and scale partnerships.
PartnerStack connects vendors with high-quality affiliate, referral, and reseller partners.
As part of AppDirect, PartnerStack complements AppDirect's subscription commerce infrastructure and Tackle's cloud marketplace capabilities to offer a complete partner-led growth platform.

Equal Opportunity

AppDirect does not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.