Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Customer Success Manager (Premier Services) role.

Rezi rewrites your resume against AppDirect's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Customer Success Manager (Premier Services) posting at AppDirect — free, in seconds.

About the Role

This Customer Success Manager role will shape the future of our Premier Service offering and manage all current Premier Service accounts. You will act as a strategic advisor, process architect, and product voice, working with a select group of customers who require a dedicated partner with expertise and a hands-on approach. This position offers a significant opportunity to influence product evolution and scale the offering as a core go-to-market strategy.

Responsibilities

Own the full success of assigned accounts, driving program optimization, revenue generation, and measurable ROI.
Shape the Full Service offering by identifying successes, gaps, and building scalable, repeatable processes and playbooks.
Set direction and move quickly with confidence, even with limited initial guidance.
Wear multiple hats, including strategy, execution, data analysis, and client communication.
Build deep customer understanding to anticipate needs, surface insights, and influence product development.
Advocate for customers internally in product and roadmap discussions.
Analyze engagement data and program performance to inform decisions and mitigate risk.
Establish regular stakeholder cadences and deliver executive-level business reviews focused on growth.
Ensure successful new customer onboarding and rapid time to value.
Drive renewals and expansion by monitoring customer health and identifying opportunities.

Requirements

4+ years in customer success, partnerships, or a client-facing SaaS role.
Experience building or significantly improving a process from scratch with demonstrable results.
Data-driven with the ability to translate metrics into influential narratives.
Ability to move fast and remain calm in ambiguous situations.
Strong communication skills, capable of engaging with executives and product teams.
Empathy for clients and ability to bring their perspective into the business.
Understanding of the partner ecosystem (affiliates, referral, resellers, co-sell).
Genuine curiosity about the evolution of the partner ecosystem.
Desire to contribute to building and shaping the business.

Skills

Customer Success
Partnerships
Client-facing
SaaS
Process Improvement
Data Analysis
Communication
Executive Reviews
Onboarding
Renewals
Expansion
Partner Ecosystem
Affiliate Marketing
Referral Programs
Reseller Programs
Co-sell

Location

Remote

Work Type

Full-time

Experience Level

Mid-level

Salary/Compensations

$79,968—$98,784 CAD

Benefits

Performance-based bonuses
Full range of benefits

About the Company

AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service, powering millions of subscriptions worldwide.
PartnerStack is the leading partner ecosystem platform for B2B SaaS, helping software companies find, activate, and scale partnerships.
AppDirect is the only end-to-end commerce platform for selling, distributing, and managing cloud-based products and services.
The AppDirect ecosystem connects channels, developers, and customers to simplify the digital supply chain.
AppDirect powers millions of cloud subscriptions worldwide for organizations including Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom.

Equal Opportunity

We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.