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About the Role
Lead complex compliance and operational programs directly supporting Via's transit partnerships. Oversee end-to-end regulatory operations, ensure adherence to public transit rules and safety standards, integrate AI-driven operational tools, and drive strategic cross-functional execution.
Responsibilities
- Manage and ensure full compliance with federal, state, and local transit regulations, accessibility mandates (e.g., ADA), and contractual public transit requirements (e.g., FTA).
- Modernize operational compliance by integrating AI tooling, automated reporting pipelines, and predictive risk detection; replacing legacy transit paperwork with scalable AI solutions.
- Build the analytical infrastructure to monitor service-level agreements, conduct strategic audits, and ensure 100% operational audit-readiness across our US markets.
- Build and manage structured systems and visual tracking workflows to manage complex compliance dependencies, timelines, and execution priorities.
- Partner directly with Legal, Expansion, and Market Operations teams to seamlessly integrate regulatory requirements into daily operational execution and organizational workflows.
Requirements
- Experienced operations manager with at least 6+ years of experience.
- Independent self-starter who thrives in fast-paced environments and feels comfortable with a high level of responsibility.
- Expert project and program manager with strong skills in building systems to calendar, monitor, and track complex dependencies across cross-functional teams.
- Effective communicator who excels in conducting complex operational analyses and distilling key insights for various stakeholders.
- Project ownership mindset: Effective at managing multiple tasks simultaneously, comfortable taking on responsibility, and working in an independent manner.
- Collaborative team player skilled at generating buy-in and working effectively across legal, policy, and operations teams.
- Detail-oriented executor who is obsessively action-oriented, thrives operating autonomously, and maintains rigorous standards.
Skills
- Project management
- Program management
- System building
- Operational analysis
- Stakeholder communication
- Compliance
- Salesforce experience (plus)
Location
- NYC
Work Type
- Hybrid (3x per week office requirement)
Experience Level
- 6+ years of experience
Education Level
- Bachelor's degree
Salary/Compensations
- $130,000 - $165,000 / year
Benefits
- Free medical plans
- 401K matching
About the Company
- Via is using technology to transform transportation around the world.
- We have huge goals, from changing a single person’s daily commute to reducing humanity’s collective environmental footprint.
Equal Opportunity
- Via is an equal opportunity employer.