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About the Role
We are seeking a Lead ServiceNow Developer to join our team in New York City. This role involves leading development efforts and customizing the ServiceNow platform to meet business needs.
Responsibilities
- Lead ServiceNow development efforts.
- Customize the ServiceNow platform.
- Develop and implement ITSM modules.
- Develop REST and SOAP integrations.
- Troubleshoot and resolve platform issues.
- Collaborate with cross-functional teams.
- Work independently and as part of a team.
Requirements
- 12+ years of overall IT experience.
- Substantial hands-on ServiceNow development experience.
- Strong experience developing and customizing the ServiceNow platform.
- Proficiency in JavaScript and ServiceNow scripting.
- Hands-on experience with Business Rules, Client Scripts, Script Includes, UI Policies and UI Actions, GlideRecord and Glide APIs, Service Catalog and Catalog Items, and Flow Designer and workflow automation.
- Experience implementing and supporting ServiceNow ITSM modules.
- Experience developing REST and SOAP integrations.
- Knowledge of ServiceNow tables, forms, lists, roles, ACLs, and platform security.
- Experience with update sets, application deployment, testing, and debugging.
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to work independently and collaborate with cross-functional teams.
- Ability to work in a hybrid arrangement in New York City.
Skills
- JavaScript
- ServiceNow scripting
- Business Rules
- Client Scripts
- Script Includes
- UI Policies
- UI Actions
- GlideRecord
- Glide APIs
- Service Catalog
- Catalog Items
- Flow Designer
- Workflow automation
- ITSM modules
- REST integrations
- SOAP integrations
- ServiceNow tables
- ServiceNow forms
- ServiceNow lists
- ServiceNow roles
- ServiceNow ACLs
- ServiceNow platform security
- Update sets
- Application deployment
- Testing
- Debugging
- Analytical skills
- Troubleshooting skills
- Problem-solving skills
- ITOM
- CMDB
- Discovery
- Service Mapping
- Service Portal
- Employee Center
- IntegrationHub
- MID Server configurations
- CSM
- HRSD
- SPM
- SecOps
- Automated Test Framework (ATF)
- Agile/Scrum
- Git
- CI/CD pipelines
Location
- New York City, NY
Work Type
- Hybrid
Experience Level
- 12+ years of overall IT experience
- Substantial hands-on ServiceNow development experience
- Experience working with enterprise-scale ServiceNow implementations
Education Level
- Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- CIS – ITSM
- CIS – ITOM
Benefits
- Flexible work from home options available