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About the Role

As Senior Manager, Strategic Planning & Operations, you will play a critical role in shaping GCSM’s strategic priorities and translating enterprise and business objectives into a focused marketing agenda. You will work across the organization to evaluate opportunities, identify trade-offs, and develop recommendations that help senior leaders determine where GCSM should focus to drive the greatest customer and business impact.

Responsibilities

Lead marketing strategy and planning efforts, translating enterprise and business objectives into clear priorities that drive customer and business impact
Evaluate strategic opportunities, develop recommendations, and help senior leaders navigate trade-offs and prioritize marketing investments
Develop frameworks and analyses to assess opportunities based on customer value, business impact, strategic alignment, and risk
Partner across Marketing, Product, Technology, ECMX, and other functions to connect priorities and drive enterprise alignment
Support strategic enablers and innovations, including AI, emerging technologies, and new ways of working to enhance marketing effectiveness and operational efficiency
Drive strategic planning processes and leadership forums to enable timely, informed decision-making
Translate strategic priorities into actionable roadmaps, identifying key dependencies, risks, and opportunities
Develop executive-ready presentations and recommendations that inform senior leadership decisions
Serve as a trusted strategic thought partner, bringing an enterprise-wide perspective to complex business challenges

Requirements

Proven experience in strategy, strategic planning, management consulting, marketing strategy, business operations, or related functions
Strong strategic thinking and problem-solving skills, with the ability to structure complex problems and translate insights into actionable recommendations
Demonstrated ability to lead cross-functional initiatives and influence stakeholders across complex, matrixed organizations, with the ability to build credibility across functions and levels
Excellent executive communication and storytelling skills, with experience developing recommendations and presentations for senior leadership
Strong organizational skills and attention to detail, with the ability to navigate ambiguity, manage multiple priorities, and operate effectively in a fast-paced environment
Experience coaching, mentoring, or leading team members
Self-starter with strong ownership, intellectual curiosity, and a proactive approach to problem-solving
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Skills

Strategic thinking
Analytical rigor
Executive communication
Influence
Problem-solving
Organizational skills
Attention to detail
Navigating ambiguity
Managing multiple priorities
Operating in a fast-paced environment
Ownership
Intellectual curiosity
Proactive problem-solving
Enterprise strategic planning
Portfolio prioritization
Investment decision-making
Marketing ecosystems
Customer lifecycle strategy
MarTech platforms
Go-to-market models

Location

United States

Work Type

Hybrid
Onsite
Virtual

Experience Level

Senior Manager
6–8 years of relevant experience

Salary/Compensations

Competitive base salaries
Bonus incentives

Benefits

6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

About the Company

American Express Global Commercial Services (GCS) is the leading payments issuer and partner for businesses of all sizes.
The Global Commercial Services Marketing team (GCSM) is responsible for making business membership essential—delivering world-class marketing that drives demand and deepens customer engagement across the customer lifecycle.
At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back our colleagues with the support they need to thrive, professionally and personally.
That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Equal Opportunity

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
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