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About the Role
The Texas Tribune is seeking a Membership Coordinator to drive membership growth and retention through digital fundraising and donor service. This role is crucial for connecting our journalism with the readers who support it and ensuring the continued delivery of factual, nonpartisan news to Texans.
Responsibilities
- Support membership programs for the Tribune and local newsrooms, focusing on donors giving under $1,000, to meet revenue and member goals.
- Lead digital fundraising campaigns via email, website, and social media to acquire new donors, retain existing members, and increase recurring giving.
- Assist in developing strategies that communicate the Tribune’s mission, impact, and work.
- Provide prompt and professional customer service to members, maintaining accurate member records and serving as the primary point of contact for inbound communication.
- Represent membership initiatives at in-person events across Texas.
- Produce and present progress reports, utilizing data to inform decision-making.
- Document processes and stay updated on industry best practices.
Requirements
- At least two years of experience in nonprofit journalism, development/philanthropy, or related fields.
- Skilled in managing program activities and timelines from conception to completion.
- Proficient in digital fundraising and/or marketing through email and social media campaigns.
- Possess strong customer service skills via email and phone.
- Excellent verbal and written communication abilities.
- Demonstrate a positive, self-starter attitude with the capacity for independent work and collaboration.
- Exhibit meticulous attention to detail and the ability to manage multiple projects concurrently.
- A creative thinker capable of generating innovative ideas for member engagement and growth.
- An interest in Texas politics and policy.
Skills
- Digital fundraising
- Digital marketing
- Email campaigns
- Social media campaigns
- Customer service
- CRM software (Salesforce)
- Email Service Provider (Beehiiv)
- Excel or similar data analysis tools
Location
- Austin area (preferred)
- Other parts of Texas (considered)
Work Type
- Full-time
- Hybrid (some travel within Texas required)
Experience Level
- Minimum 2 years experience
Salary/Compensations
- Starting at $62,000, varies by experience
Benefits
- Medical, vision, and dental insurance
- Cellphone stipend
- 20 days of paid time off annually
- Up to 16 weeks of paid family leave with four additional weeks of job protection
- 401(k) matching
- Support for professional training and industry conferences
- Remote work flexibility
About the Company
- The Texas Tribune is Texas's go-to source for politics and public policy news, recognized as a leader in digital journalism.
- Our nonprofit newsroom is dedicated to informing and engaging Texans through in-depth investigations, explanatory guides, and rigorous reporting.
- We cover a wide array of topics including education, health, immigration, politics, urban affairs, and climate.
- Our mission is to pursue the truth so Texans can shape their future, envisioning a Texas where accurate information enables self-government, accountability, and full participation.
- We value excellence, independence, and curiosity, holding power and ourselves to high standards.
- We strive to reflect Texas by including diverse perspectives from various backgrounds, ideologies, and experiences.
Equal Opportunity
- The Texas Tribune is an equal opportunity employer and values diversity.
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.