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About the Role
The Self-Direction Quality Assurance Supervisor leads, coordinates, and oversees quality assurance and compliance activities for Self-Direction services, ensuring adherence to the agency's mission. This role involves supervising QA staff, conducting internal reviews, identifying improvement opportunities, and ensuring regulatory compliance to promote independence and person-centered services.
Responsibilities
- Provide direct supervision, leadership, coaching, and support to assigned Self Direction Quality Assurance staff.
- Conduct staff onboarding, training, performance evaluations, coaching, and disciplinary actions.
- Monitor workload distribution, productivity, and performance outcomes.
- Facilitate regular team meetings and promote collaboration within the department.
- Ensure staff receive ongoing training regarding OPWDD regulations, compliance standards, and agency policies.
- Establish departmental goals and monitor progress toward achieving quality and compliance objectives.
- Collaborate with the Director of Independent Services and Compliance Officer to oversee Self-Direction quality assurance and compliance activities.
- Develop, coordinate, and monitor quality assurance review schedules and compliance monitoring activities.
- Conduct and oversee internal quality assurance reviews and audits.
- Complete, analyze, and present quality assurance findings, trends, and recommendations to leadership.
- Complete and oversee compliance reviews and related follow-up activities.
- Develop, implement, and monitor corrective action plans in response to identified concerns or deficiencies.
- Maintain expertise in applicable federal, state, OPWDD, and agency requirements.
- Accurately interpret policies, procedures, and regulations and ensure consistent application across programs.
- Monitor compliance metrics and identify opportunities for process improvement.
- Assist departments in achieving and maintaining compliance with regulatory requirements.
- Ensure timely acquisition, review, and maintenance of required documentation.
- Support agency preparation for audits, investigations, certification reviews, and regulatory inspections.
- Identify service quality trends and recommend strategies to improve outcomes for individuals served.
- Promote person-centered practices and quality improvement initiatives throughout Self-Direction Services.
- Prepare reports, summaries, and presentations for agency leadership as requested.
- Serve as a resource to staff regarding quality assurance requirements, compliance expectations, and best practices.
- Perform special projects as assigned.
- Attend professional meetings and trainings as requested.
- Serve as Administrator on Call.
- Participate in committee membership as assigned.
- Perform any other duties as requested by the Director of Independent Services, Compliance Officer or designee.
Requirements
- BA/BS preferred.
- 3 years of experience working with people with ID/DD.
- 1 year of Self-Direction experience required; 3 years preferred.
- Knowledge of New York State and OPWDD regulations including NYCRR 14 Part 624, 625, & 633 The Justice Center, and quality assurance and compliance practices.
- Demonstrated leadership, organizational, and time management skills.
- Ability to supervise, mentor, coach, and evaluate staff performance.
- Strong analytical, problem-solving, and decision-making abilities.
- Effective verbal, written, and presentation communication skills.
- Well-developed team skills, unquestioned integrity, and the experience, confidence and presence to effectively handle sensitive issues.
- Valid NYS Driver’s License acceptable to Agency Insurance standards.
- Maintain valid insurance and provide insurance card if you use your own vehicle.
- Proficiency in Microsoft Word, Excel, IRMA, Therap, and eVero.
- Ability to remain calm in stressful or demanding situations.
- Ability to maintain confidentiality.
Skills
- Leadership
- Organizational skills
- Time management skills
- Supervision
- Mentoring
- Coaching
- Staff evaluation
- Analytical skills
- Problem-solving
- Decision-making
- Verbal communication
- Written communication
- Presentation skills
- Teamwork
- Integrity
- Handling sensitive issues
- Microsoft Word
- Microsoft Excel
- IRMA
- Therap
- eVero
Location
- NYS
Work Type
- Non-Exempt
Experience Level
- 3 years of experience working with people with ID/DD
- 1 year of Self-Direction experience required; 3 years preferred
Education Level
- BA/BS preferred
About the Company
- The agency's mission is to promote independence, enhance self-directed services, and ensure a person-centered approach.