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About the Role

Responsible for all areas of incident management and investigations, ensuring the safety of program participants by conducting investigations of reported incidents and collaborating with internal staff and external regulatory agencies.

Responsibilities

Perform impartial investigation activities to determine the most accurate reflection of what likely occurred.
Collect and analyze all available data, including incident reports, statements, medical records, and video footage.
Schedule and complete interviews with staff and patients.
Substantiate or unsubstantiate allegations of wrongdoing based on evidence.
Communicate investigation findings to Directors, Managers, and Compliance/Quality Assurance staff.
Collaborate regarding opportunities for improvement and appropriate corrective actions.
Follow up with programs to ensure corrective actions are completed.
Correspond professionally with the Justice Center and regulatory agencies regarding incidents.
Respond to all requests from regulatory agencies within deadlines.
Become proficient with incident processing within the NIMRS application.
Accurately document and summarize each investigation.
Maintain an understanding of agency and program policies.
Attend training as needed to enhance understanding of agency, program, and staff expectations.
Engage in classroom style investigation training and on the job training with seasoned investigators.
Track all investigations assigned to and submitted by the agency.
Provide status reports at least weekly.
Monitor for incident trends and prepare incident trend reports at least quarterly.
Manage data, including preparation of tables, reports, charts, and graphs.
Participate in Incident Report Committees, including creating agendas, recording minutes, engaging in discussions, and following up on items.
Manage investigations timely to ensure submission by the deadline.
Understand agency incident policies to identify additional incidents or when to cease/re-report an investigation.
Be available to work in all counties where services are provided at the hours necessary for investigation purposes.
Directly identify omissions of job performance for timely coordination with supervisors.

Requirements

Must maintain a valid driver's license and acceptable driving record.

Skills

Incident management
Investigations
Data collection
Data analysis
Interviewing
Communication
Collaboration
Problem-solving
Documentation
Report writing
Trend analysis
Data management
NIMRS application proficiency

Location

All agency service delivery areas
All counties where services are provided

Work Type

Full-Time
Monday-Friday 8am-5pm
Occasional night or weekend work

Experience Level

Three (3) to four (4) years related experience and/or training with Mental Health, Substance Use Disorder, Developmentally Delayed, Geriatric and co-occurring disorder clients.
Minimum of 2-4 years of experience in one or more of the following: incident management or investigations; compliance, quality assurance, or risk management; human services, behavioral health, healthcare, or social services; regulatory reporting or oversight roles within NYS-licensed programs.

Education Level

Bachelor’s degree in human services or criminal justice field