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About the Role
Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules, communicate repair plans, monitor productivity and quality, and manage service logistics.
Responsibilities
- Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.
- Communicate repair plans clearly to Technicians, aligning them with customer quotes.
- Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement.
- Support Technicians with first-level assistance and escalate technical issues when necessary.
- Manage service logistics to ensure safety, quality, and efficiency in operations.
- Review and develop quotes for accuracy, keeping customers informed of repair status and changes.
- Participate in continuous improvement by refining processes to meet evolving customer and organizational goals.
- Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively.
Requirements
- Financial acumen: Interpreting and applying understanding of key financial indicators to make better business decisions.
- Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Customer focus: Building strong customer relationships and delivering customer-centric solutions.
- Directs work: Providing direction, delegating, and removing obstacles to get work done.
- Ensures accountability: Holding self and others accountable to meet commitments.
- Manages conflict: Handling conflict situations effectively, with a minimum of noise.
- Diagnostics Application: Translating customer complaints to develop troubleshooting plans and using specialized tools to ensure successful repairs.
- Electronic Service Tool Application: Utilizing appropriate electronic tools to diagnose and troubleshoot issues, and interpreting results to determine next steps.
- Valid NYS drivers license with no restrictions required.
Location
- Horseheads, NY
Work Type
- Full-time
Experience Level
- Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
Education Level
- College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
About the Company
- Cummins is an equal opportunity employer.
Equal Opportunity
- Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.