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About the Role
Design and build microservices powering low-latency, high-throughput customer experiences, serving over a million users daily across Apple Support websites, iOS apps, and phone-based frontends.
Responsibilities
- Design and build microservices powering low-latency, high-throughput customer experiences
- Serve over a million users daily across Apple Support websites, iOS apps, and phone-based frontends
- Lead software projects within a team as a tech lead (TL)
- Mentor software engineers
- Leverage GenAI coding tools to accelerate the software development lifecycle, enhance code quality, and streamline debugging and testing processes
- Design and implement high-scale, high-performance, highly available, fault-tolerant, and secure cloud-based distributed systems
- Design APIs and implement them using RESTful API principles, gRPC, GraphQL, contract-first design, API versioning strategies, gateway patterns, rate limiting, and designing APIs for backward compatibility and long-term evolution
- Implement caching strategies and in-memory data technologies
Requirements
- B.S. in Computer Science, Computer Engineering, or a related technical field, or equivalent professional work experience
- 5+ years proven experience developing software in a professional capacity
- 2+ years proven experience with Java, including proficiency in concurrency, memory management, and performance optimization techniques
- Proficiency in OOP principles, data structures, algorithms, and software design patterns (e.g. GoF), with a proven focus on implementing testable, maintainable, and extensible backend code
- Experience building production applications with the Spring ecosystem (e.g. Spring Boot, Spring MVC, Spring Security, Spring Data, Spring Cloud, etc.), including proficiency in dependency injection, auto-configuration, reactive programming with WebFlux, and designing microservices using Spring-based patterns
- Solid understanding of advanced JVM internals (e.g. garbage collection, memory allocation, JIT, JNI, etc.)
- Experience designing, implementing, and shipping high-scale, high-performance, highly available, fault-tolerant, and secure cloud-based distributed systems
- Solid knowledge of networking concepts, protocols, and infrastructure (e.g. HTTP/HTTPS, TCP/IP, CDN, load balancing, edge computing, DNS, Zero Trust architecture, etc.)
Skills
- Java
- Concurrency
- Memory management
- Performance optimization
- OOP principles
- Data structures
- Algorithms
- Software design patterns
- Spring ecosystem
- Dependency injection
- Auto-configuration
- Reactive programming
- WebFlux
- Microservices
- JVM internals
- Cloud-based distributed systems
- Networking concepts
- HTTP/HTTPS
- TCP/IP
- CDN
- Load balancing
- Edge computing
- DNS
- Zero Trust architecture
- GenAI coding tools
- Go
- Python
- Ruby
- API design
- RESTful API principles
- gRPC
- GraphQL
- Contract-first design
- OpenAPI/Swagger
- Protobuf
- API versioning
- Gateway patterns
- Rate limiting
- Caching strategies
- In-memory data technologies
- Redis
- Memcached
- Hazelcast
- Ehcache
Location
- Remote
Work Type
- Full-time
Experience Level
- 5+ years
- Longer experience preferred
Education Level
- B.S. in Computer Science, Computer Engineering, or a related technical field, or equivalent professional work experience
About the Company
- Apple’s Information Systems and Technology (IS&T) organization is the engine behind everything Apple does for customers and for the people who build for them.
- IS&T is Apple’s central nervous system, supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly.
- Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience — from contact center operations to the software powering the iconic Genius Bar.
- The team also builds and operates AppleCare's online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the globe.