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About the Role
As a Senior Account Manager in the digital media team, you will drive client success by developing strategies using Epsilon’s Digital Media Solutions that align with client business objectives. You will lead internal teams to execute personalized digital campaigns, applying your deep understanding of consumer behavior, marketing principles, and Epsilon’s personalized media capabilities. Your strategic insights will help develop and expand client roadmaps, foster a collaborative cross-functional team environment, and guide your direct report to deliver exceptional client service and achieve strategic goals. Your focus on operational efficiency and process optimization will ensure seamless campaign execution and scalability. Through your expertise in data analytics, you will monitor program performance, develop mitigation strategies, and provide actionable insights that drive continuous improvement.
Responsibilities
- Enhance client relationships by consistently delivering programmatic strategies that achieve client business objectives.
- Lead the cross-functional team to the successful execution of client programs that improve return on investment, identify new opportunities for revenue growth, and expand market share.
- Optimize internal processes and ensure operational efficiency, resulting in streamlined campaign execution and increased scalability.
- Provide clients with valuable insights that drive decision-making and program optimization through focus on insights and performance monitoring.
- Drive client satisfaction and retention, reinforcing Epsilon's reputation as a leader in personalized media solutions.
- Guide and mentor an Account Manager or Specialist, driving their personal growth through mentorship, coaching, and fostering a culture of continuous improvement and collaboration.
- Work within the digital media team to apply an understanding of client objectives, consumer behavior, marketing principles, and Epsilon products, developing campaign and communication approach recommendations.
- Apply Epsilon’s comprehensive digital media solutions—encompassing programmatic display, video, OTT/CTV, and streaming audio—to develop and complete strategies that meet client needs and drive growth.
- Develop and manage client roadmaps in alignment with quarterly account forecasts, ensuring strategic integration with our digital media offerings.
- Find opportunities for program optimization and incremental revenue.
- Provide strategic insights to support account growth and partner with the Client Development Director to present new opportunities.
- Monitor and manage program performance against KPIs, identify risks, and develop mitigation strategies.
- Create and present comprehensive campaign performance reports to clients.
- Analyze data to extract actionable insights that optimize program effectiveness.
- Partner with cross-functional teams on account and campaign setup to align with strategic goals.
- Demonstrate expertise in all Epsilon Account Management tools and processes, ensuring effective and timely execution of campaigns.
- Lead campaign launches and coordinate with cross-functional teams to ensure success.
- Drive standardization and automation to improve operational efficiency.
- Apply a global perspective to assess the impact of products and processes across teams.
- Ensure internal resources are efficiently managed to meet client and company objectives.
- Promote the adoption of tools, processes, and protocols throughout the team.
- Manage an Account Management Specialist, providing coaching, development, and feedback to support individual’s growth.
- Lead performance management processes and define clear career paths for your direct report.
- Foster a collaborative environment to encourage the respectful exchange of ideas and innovation.
Requirements
- Proven experience in media planning, strategy development, and campaign execution.
- Outstanding client service competence with strong presentation, communication, and writing skills.
- Strong proficiency in Excel, Word, and PowerPoint.
- Excellent multitasking abilities with experience managing multiple projects.
- A track record of working across teams and departments to achieve goals.
- Ability to think strategically and quickly adapt to changing circumstances.
Skills
- Digital media
- Programmatic strategies
- Data analytics
- Client relationship management
- Media planning
- Strategy development
- Campaign execution
- Excel
- Word
- PowerPoint
Location
- Remote
Work Type
- Full-time
Experience Level
- 7+ years of experience in Account Management, preferably in digital marketing or within an interactive agency.
- Senior
Education Level
- Bachelor’s degree from a four-year college or university preferred.
Salary/Compensations
- USD $72,000.00 - USD $108,000.00/Annually
Benefits
- Flexible time off (FTO)
- 14 paid holidays
- Paid sick time
- Parental/new child leave
- Childcare & elder care assistance
- Adoption assistance
- Comprehensive health coverage
- 401(k)
- Tuition assistance
- Commuter benefits
- Professional development
- Employee recognition
- Charitable donation matching
- Health coaching and counseling
About the Company
- Epsilon powers connected marketing by unlocking the full potential of data and identity.
- Epsilon is a global leader in data and identity, with deep expertise in digital media, clean rooms, customer data platforms, loyalty and marketing services.
- Positioned at the center of Publicis Groupe, Epsilon helps brands deliver personalized experiences at scale and build lasting customer relationships by unlocking the full potential of data and identity.
- Epsilon operates in 30+ countries across EMEA, the Americas and APAC, with more than 8,000 employees.
- Epsilon has five values that define our culture and guide us as we create value for our clients, our people and consumers: Act with integrity, Work together to win together, Innovate with purpose, Respect all voices, Empower with accountability.
Equal Opportunity
- Epsilon is an Equal Opportunity Employer.
- Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information or any other characteristic protected by applicable federal, state or local law.
- Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
- Epsilon will provide accommodations to applicants who need accommodations to complete the application process.
- For San Francisco Bay and Los Angeles Areas: Epsilon will consider qualified applicants with criminal histories for employment in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance.
- Applicants with criminal histories are welcome to apply.