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About the Role

The Therapeutic Support Staff assists students unable to function in their classroom program by utilizing crisis de-escalation techniques and building relationships to help students return to baseline, resolve issues, and develop a plan for successful reintegration into academic programming.

Responsibilities

Utilize agency-approved techniques to de-escalate students experiencing crisis.
Conduct life space interviews with students.
Conduct classroom re-entry interviews between student and teacher.
Prepare incident reports and document interventions.
Report on progress from ICSP meetings.
Attend Tier 2, Universal, and Classroom Meetings.
Model appropriate de-escalation and processing skills for other employees.
Utilize Therapeutic Crisis Intervention (TCI) strategies to de-escalate students and develop a plan for their return to the classroom.
Build positive relationships with students and staff.
Assist students in developing effective emotional coping, problem-solving, and prosocial skills.
Coordinate with the Behavior/Therapeutic Support Team to prepare and submit Critical Incident Reports.
Create and submit Incident Reports (Accident, Critical Incident, Justice Center, etc.).
May attend TCI "Train the Trainer" for professional development and to join the agency's TCI training team.
May attend various meetings (Med Review, Suspension Re-Entry, Treatment Plan Meetings, etc.).
Collaborate with Master Teachers, Teacher Assistants, and other staff to provide a comprehensive program.
Model and coach appropriate de-escalation and processing skills for other employees.
Assist with the implementation of students’ Individual Crisis Support Plans (ICSP), Individual Education Plans (IEP), and Behavior Intervention Plans (BIP).
Log student data when utilizing Therapeutic Support Spaces.
Work in a classroom as directed by supervisors.
Meet with Supervisors to review progress, and design and implement treatment strategies.
Perform additional position-related duties as assigned.

Requirements

Ability to work Monday-Friday, 8am – 3:30pm, and Wednesday (8am – 4pm) with flexibility.
High school diploma or equivalency required.
Experience in the use of Therapeutic Crisis Intervention (TCI), with ability to respond effectively and therapeutically in crisis situations.
TCI Certification must be earned upon hire and maintained.
Local travel is required.
A current Clean and Valid New York State Driver’s License (actively licensed at least one year) is required.
Ability to work in a therapeutic manner with students.
Ability to adapt individual mindset and de-escalation skills based on each encounter with students (grades K-6).
Ability to use developmentally appropriate practices for each student.
Proficiency in computer applications: Microsoft Office Suite (Word, Excel), Google Business Workspace Suite (Gmail, Google Docs, Meet, Sheets, etc.), and secure Internet practices.
Outstanding interpersonal and communication skills.
Capable of building strong working relationships with regulatory bodies.
Self-motivated and engaged, with a strong attention to detail.
Excellent writing aptitude.
Kind, warm, and caring mindset.
Capable of exhibiting empathy for those in need.
Ability to nurture and show compassion and understanding for clients/children in crisis.
Qualities of positivity, flexibility, and adaptability.
A professional record of integrity, proven reliability, and dependability.
Capable of exercising ethical, independent judgment and discretion.
Handle sensitive data with strict confidentiality.
Ability to pass pre-employment background check requirements, including fingerprinting.
Must be at least 21 years of age at time of hire to meet insurance policy requirements for authorized drivers.

Skills

Crisis de-escalation techniques
Therapeutic Crisis Intervention (TCI)
Microsoft Office Suite
Google Business Workspace Suite
Interpersonal skills
Communication skills
Writing aptitude
Ethical judgment
Independent judgment
Discretion
Confidentiality

Location

Greater Capital Region of New York

Work Type

Full-time

Experience Level

Preferred experience working with children with significant emotional, behavioral, and interpersonal challenges, trauma history, and mental health diagnoses within a Special Education/Day Treatment program.

Education Level

Bachelor’s degree in human services or a related field, preferred.
In lieu of a college degree, a combination of relevant professional experience and relatable life experience will be considered.
High school diploma or equivalency is required.

Salary/Compensations

$21.54 - $25.14 (Hourly)

Benefits

Pension Plan with generous agency contribution
403(b) Retirement Savings
Public Service Loan Forgiveness (PSLF) Program eligibility
Travel and mileage reimbursements
Comprehensive Health Insurance (Medical, Dental, Vision)
$600 annual Well-being Reimbursement
Generous Combined Leave Time (CLT)
Paid holidays
Employer-paid Life Insurance
Paid Certifications & Training (TCI, CPR/AED/First Aid)
Tuition Assistance
Career Advancement opportunities
Welcoming, business-casual work environment

About the Company

St. Catherine’s Center for Children is a non-profit organization located in the Greater Capital Region of New York.
Offers a wide array of human services for children, families, and adults, including residential and therapeutic foster care, Kinship support, homeless and community-based services, and a special education elementary school.
Committed to cultivating a culture where all employees feel safe and can bring their authentic selves to work.
Invested in fostering an equitable, inclusive, and diversified workplace.
Embraces mindfulness, relevance, respect, and solidarity.
Mission: To provide a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families, and adults served.
Vision: To embrace change and develop new services to support the human service needs of the community.

Equal Opportunity

St. Catherine’s Center for Children is deeply committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health, pregnancy, family history, genetics, disability, age, military status, veteran status, political affiliation, or any other characteristic protected by federal, state, or local laws.