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About the Role
Serve as the primary functional bridge between operational business units and enterprise software platforms. This role focuses on advanced system configuration, business process optimization, software release management, and functional troubleshooting to maximize application efficiency, user adoption, and compliance.
Responsibilities
- Interpret information and organize it into business process models.
- Manage the integration of new business processes with enterprise systems.
- Ensure proper and timely communication of future state.
- Coordinate system implementation with vendors and troubleshoot issues.
- Facilitate meetings between user departments and IT staff to develop future state processes.
- Develop, coordinate, and deploy training for system users.
- Continuously improve business processes.
- Conduct software testing.
- Set up and configure software.
- Collaborate to improve and streamline workflows.
- Provide new technology application support, including service requests, incident response, and problem management.
- Identify and audit access, approvals, and privileges of various roles.
- Develop and audit process manuals.
- Test new systems after vendor selection and during implementation.
- Ensure data governance, integrity, and regulatory compliance.
- Troubleshoot system problems and document solutions.
Requirements
- Knowledge of system analysis and design.
- Knowledge of functional testing methodologies, test script development, and UAT coordination.
- Knowledge of enterprise application architectures, front-end software configuration principles, and user permission frameworks.
- Skill in written, verbal, and interpersonal communications.
- Ability to explain complex technical concepts clearly to non-technical personnel.
- Ability to participate in a technical environment.
- Ability to organize personal workload.
- Ability to write procedures and work instructions.
- Ability to provide user support.
- Ability to act as a member of a team.
- Ability to be customer focused.
- Ability to apply diagnostic, analytical, and conceptual skills.
- Ability to manage vendor relationships.
- Ability to design and maintain reports/dashboards containing actionable data.
- Ability to analyze complex administrative and operational workflows, identify bottlenecks, and translate business needs into system configurations.
- Knowledge of Rochester Housing Authority and department policies, practices, and procedures.
Skills
- System analysis and design
- Functional testing methodologies
- Test script development
- UAT coordination
- Enterprise application architectures
- Front-end software configuration
- User permission frameworks
- Written communication
- Verbal communication
- Interpersonal communication
- Technical communication
- Workload organization
- Procedure writing
- Work instruction writing
- User support
- Teamwork
- Customer focus
- Diagnostic skills
- Analytical skills
- Conceptual skills
- Vendor relationship management
- Report design
- Dashboard design
- Workflow analysis
- System configuration
Experience Level
- Senior
Education Level
- High School Diploma or equivalent
- Associate's degree
- Bachelor's degree
About the Company
- Rochester Housing Authority