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About the Role
As a Host/Hostess, you will serve as the first point of contact for residents, guests, and visitors dining at Cloverwood. You will help create a warm and welcoming atmosphere while ensuring smooth dining room operations, accurate reservation management, and excellent customer service.
Responsibilities
- Welcome residents and guests with a friendly, professional attitude and create a positive first impression.
- Manage reservations, seating assignments, and waitlists efficiently.
- Escort guests to tables and coordinate seating to support smooth dining room flow.
- Answer phone calls and respond to guest questions regarding dining services, menus, and reservations.
- Process and coordinate takeout orders, including order entry, confirmation, packaging, and pickup communication.
- Communicate with servers, bartenders, and kitchen staff to ensure efficient service and guest satisfaction.
- Monitor dining room activity and table availability to support timely seating and service.
- Resolve guest concerns professionally and escalate issues when appropriate.
- Maintain cleanliness and organization of the host stand, entry area, and designated workspaces.
- Reset tables in designated dining and bar areas as needed.
- Serve snacks or food items to guests seated at the bar when assigned.
- Learn and recognize resident names and build positive relationships with frequent guests.
- Assist with opening and closing duties.
- Support team members and provide coverage as needed to maintain service standards.
- Participate in staff meetings, training, and continuous improvement initiatives.
- Perform all duties in accordance with Cloverwood's mission, values, and hospitality standards.
Requirements
- Minimum age of 18 years.
- Ability to provide exceptional service while interacting respectfully with residents, family members, visitors, vendors, and coworkers.
- Strong interpersonal and communication skills.
- Ability to remain professional, organized, and friendly in a fast-paced environment.
- Ability to maintain confidentiality and exercise sound judgment.
- Reliable transportation and dependable attendance.
- Ability to work evenings, weekends, holidays, and occasional overtime as needed.
- Maintain a neat, professional appearance and adhere to uniform requirements.
- Demonstrate a hospitality-focused approach in all interactions.
- Follow all community policies, procedures, and safety requirements.
- Report to work on time and ready to perform scheduled duties.
Skills
- Customer service
- Hospitality
- Restaurant experience
- Interpersonal skills
- Communication skills
- Professionalism
- Organization
- Multitasking
- Prioritization
- Reservation systems
- Point-of-sale (POS) systems
Work Type
- Part-time
- Onsite
Experience Level
- 1 year of customer service, hospitality, restaurant, or related experience preferred
Benefits
- Opportunities for professional growth
- Learning opportunities
- Inclusive workplace culture
About the Company
- At Cloverwood Senior Living, we create exceptional experiences for older adults through outstanding hospitality, service, and community.
- Our dining venues are an important part of daily life for residents and their guests, and we strive to provide welcoming, restaurant-quality experiences that foster connection, comfort, and enjoyment.