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About the Role

In this role, you will go above and beyond to ensure every guest has an exceptional and memorable stay. The ideal candidate is knowledgeable about resort amenities, passionate about hospitality, and skilled at anticipating guest needs. By building strong guest relationships, recognizing special occasions, and providing thoughtful recommendations, you’ll help create unforgettable experiences throughout the resort.

Responsibilities

Going above and beyond required duties to ensure exceptional guest service to VIP’s and all other guests.
Continually strive to build VIP guest list by warmly greeting guests as they enter the Hotel, personally escorting them to their rooms, and ensuring proper follow up.
Demonstrate extensive knowledge of all Resort restaurants, gaming departments, and amenities.
Routinely suggests arrangement of reservations for internal dining, entertainment, and services.
Effectively and politely explains to guests the limitations regarding the amenities and available services.

Requirements

Excellent interpersonal and written communication skills.
Four to five years of experience working in a guest service environment.
Two years of experience in hotel or resort setting.
Knowledge of the local area, attractions, and restaurants is a must.
Proficiency in computer applications including Microsoft Word, Microsoft Excel, & online navigation.
The ability to multitask and handle stressful situations is necessary.

Skills

Guest service
Hospitality
Anticipating guest needs
Building guest relationships
Recognizing special occasions
Providing recommendations
Interpersonal skills
Written communication skills
Local area knowledge
Computer proficiency
Multitasking
Handling stressful situations

Experience Level

Four to five years of experience working in a guest service environment.
Two years of experience in hotel or resort setting.

Education Level

High School Diploma or GED required
A.S. or B.S. degree is preferred.

Salary/Compensations

$18.00 hourly

Benefits

Paid weekly
Variety of schedules
Paid time off
Tuition assistance
Career-building professional development
Discounts from dining to fuel to concerts
Team Member appreciation events
Quality healthcare and dental benefits
A robust 401k retirement plan
Dealer School
Finance Scholarship Program
Comprehensive medical, dental, and vision plans
401(k)
Life insurance
Paid holidays
Team member assistance programs
Wellness programs
Upcoming 5,000-square-foot onsite medical center
Training programs
Complimentary shuttles
Career development initiatives

About the Company

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations.
Among our prominent offerings is the Turning Stone Resort Casino, a recipient of the prestigious Best of New York Gaming Resort award for an impressive six consecutive years.
Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach.
Beyond gaming and hospitality, our portfolio extends to encompass convenience stores, government contracting technology firms, and a fully integrated cannabis operation that encompasses cultivation, manufacturing, and retail, among other ventures.