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About the Role

As a Watch & Fine Jewelry Specialist, your role will be to help maximize and support all sales opportunities while maintaining the CHANEL standards for W&FJ. You will create strong partner relationships by collaborating with CHANEL Fashion Advisors and build brand and customer loyalty through excellent client service, product knowledge and care, personal presentation and teamwork.

Responsibilities

Drive the Watches and Fine Jewelry business on a day-to-day basis with a strong commitment to client experience and a sales-oriented mindset
Create a standout experience for all clients by establishing their needs and preferences before sharing brand story and product expertise
Acquire and apply high standards of product knowledge and selling skills to maximize all sales opportunities, including High-end watches and High Jewelry
Act as the Watch and Fine Jewelry EXPERT when collaborating with Fashion Advisors introducing WFJ pieces to their clients
Support the “styling” journey with clients being introduced from Fashion
Maintain an awareness of Company and Boutique sales targets and performance, working towards all commercial objectives and goals set
Collaborate with Management, Head Office, and team members to support local events
Complete necessary administration, adhering to set procedures and policies
Assist with regular stock level checks and ensure a high level of aftersales care through attentive follow-up
Establish and maintain sufficient knowledge of current merchandising guidelines and set standards

Requirements

3+ years of Luxury retail selling experience, preferably in a similar role or customer service setting
Knowledge of operational standards and tasks
Proven ability to drive and exceed individual and store results
Proven ability to work in a fast-paced environment
Excellent attention to detail
Excellent communication skills
Ability to handle multiple tasks simultaneously
Strong organization and follow-up skills
Professional presentation and behaviour

Skills

Client service
Product knowledge
Personal presentation
Teamwork
Sales
Communication
Organization
Follow-up

Location

CHANEL Yorkdale Boutique, ON (in Holt Renfrew)

Work Type

Full-Time
Fixed-Term

Experience Level

3+ years of Luxury retail selling experience

Salary/Compensations

$80,000-83,000CAD base salary + commission + bonus

Benefits

Private medical and dental insurance
Long-term disability coverage
Life insurance
Accidental death and dismemberment insurance
Option to add eligible family members
Company pension plan
Bonus program
Vacation days
Sick leave
CSR volunteering days
Day off for your birthday
Global parental leave policy
Employee Assistance Program (EAP) - 24/7 access to resources including counselling, legal support, wellness services and financial guidance
Mentorship
Learning opportunities
Career development within the Company

About the Company

CHANEL is focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.
We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

Equal Opportunity

CHANEL CANADA ULC. welcomes all applicants for this position.
We are committed to fair and accessible employment practices.
Accommodations are available upon request for candidates with disabilities throughout the recruitment process.