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About the Role

The Clinical Laboratory at Zuckerberg San Francisco General provides laboratory testing services for inpatients and outpatients. This position's primary responsibility is pre-analytical laboratory testing procedures, including answering telephone inquiries for laboratory results, outpatient laboratory registration, and phlebotomy. All duties are performed in adherence to University, ZSFG, and departmental policies, emphasizing efficiency, accuracy, and patient safety.

Responsibilities

Perform pre-analytical laboratory testing procedures for patient specimens requiring various Chemistry, Hematology, or Serology testing.
Enter patient data and test requests into the laboratory information system.
Clarify test requests by contacting the physician/unit/clinic.
Handle all specimens in accordance with infection control guidelines and use appropriate personal protective equipment.
Prioritize blood, urine, stool, and body fluid specimens based on ordered priority or stability requirements.
Timestamp requisitions and review tests requested.
Follow the laboratory’s specimen and requisition acceptance and rejection policy.
Ensure each specimen is labeled properly and each requisition is complete.
Centrifuge, aliquot, and label all specimens accurately according to test requirements.
Deliver specimens to the appropriate testing area.
Follow procedures for preparation and sending specimens out to reference labs.
Perform the computer registration process.
Ensure requisition data is complete and contact the clinic or physician for missing/unclear information.
Communicate with a supervisor and engineering when there are issues with the pneumatic tube system.
Maintain a continuous flow of specimens for aliquoting by organizing workload efficiently.
Package specimen for sending out to the Referral Laboratory.
Monitor and complete add-on requests.
Accurately and clearly communicate and provide excellent customer service, whether in person or by phone.
Use a multi-line telephone system to answer and transfer incoming calls into the laboratory.
Answer questions and communicate information obtained from the Clinical Lab Processing Guide.
Read patient test results found in the laboratory computer system (Epic-Beaker) to hospital healthcare providers.
Telephone healthcare providers to report specimen problems and critical patient results.
File patient requisitions for scanning.
Provide specimen containers and give instructions for the collection of various specimen types.
Properly identify patient by checking patient ID card/wrist band.
Verify the patient's name and birth date to confirm identification.
Use established blood draw techniques, including venipuncture site identification and preparation.
Skillfully use appropriate equipment and employ post-venipuncture care.
Administer a glucose drink for glucose tolerance or post-loading tests.
Determine collection time(s) and properly collect/store timed and labeled sequential blood draws for glucose tolerance.
Collect appropriate specimens for blood culture.
Use safety collection devices.
Adhere to ZSFG Infection Control policy regarding proper health and safety requirements.
Receive and document specimens for laboratory testing.
Ensure proper specimen transport by proper racking and/or bagging specimens, proper clocking and routing of specimens in a timely manner to the appropriate Lab processing area.
Inventory of phlebotomy station.
Operate the instrument and manage workflow efficiently.
Troubleshoot and address issues with samples and workflow accordingly and promptly.
Perform emergency, routine, and scheduled preventive instrument maintenance in accordance with procedures.
Recognize and address instrument issues in a timely manner.
Troubleshoot the instrument with minimal or no assistance from the service technical team/vendor hotline and/or lab supervisor.
Document and communicate all instrument issues and corrective action/s promptly and accurately.
Use appropriate documentation and/or logs specific to issue/communication/QA activity.
Appropriately escalate issues to CLS and/or specialists and/or department supervisor/s.
Inventory and replenish on-board instrument reagents and/or supplies.
Review and add tests appropriately, promptly, manually, and/or using LIS tools and capabilities.
Successfully complete all training in areas assigned by supervisor/s.
Read, comprehend, and keep pace with new and/or modification/s in policies and procedures.
Fully understand and follow established procedures and policies.
Manage workflow in the area to meet established turnaround-time standards for all tests.
Notify appropriate laboratory and hospital personnel when turnaround times are expected to be impacted or delayed.
Respond to inquiries regarding sample requirements, laboratory testing, and sample status with minimal assistance.
Promptly and effectively follow through on issues.
Demonstrate awareness and recognition of the team’s need and assist co-workers.
Assist Residents and other divisions in retrieving specimens needed for further testing.
Assist Division managers and supervisors from all lab divisions with questions related to specimens, tube type, stability, test availability, turnaround times, and send out tests.
Assist researchers with questions about the availability of tests and required specimens.
Assist in data entry and file creation.
Demonstrate proficiency in different applications and software products routinely used in business settings.
Coordinate orderly storage of department documents.
Lift/push/pull containers/ reagents/ parts/boxes/supplies, etc., to 60 lbs, as needed.
Perform all Quality Assurance (QA) tasks as indicated by job assignments and/or as directed by supervisor and/or management.
Document and communicate all QA issues and corrective action/s promptly and accurately.
Maintain and submit laboratory, institution, and state requirements in a prompt and timely manner.
Maintain a clean, safe, and neat work area.
Actively participate and assist in quality assurance activities to ensure the laboratory meets all standards.
Assist in follow-up and investigation of problem specimens and computer issues.
Actively participate and assist supervisors and specialists with investigating and resolving data for Performance Improvement and Patient Safety (PIPS) projects and other improvement projects.
Answer appropriately and competently to questions related to role, tasks, and required working knowledge.
Participate in the training of new employees.
Teach basic instrument operations, workflows, and standard operating procedures/policies.
Actively participate in huddles, meetings, and projects as requested by supervisor/s and specialist/s.
Assist in instrument validation experiments, other testing assays, and quality assurance processes.
Assist specialist/s and supervisor/s in projects as needed and/or requested.
Perform basic operations of the APTIO automation line.
Perform daily, weekly, and monthly maintenance of the automation line.
Check the outstanding log.
Help in troubleshooting and escalating any automation line issues to the HLT2 or the CLS.
Assist Clinical Lab Scientists, Medical Laboratory Technicians, Specialists, and Supervisors in data collection, handling, and processing.
Process data derived from normal computer operations.
Assist in the collection of statistical data as directed and/or as needed.
Use LIS, laboratory, and institutionally approved software applications appropriately and efficiently.
Comply with all regulatory and institutional policies on data access, security, and privacy requirements.
Continue to efficiently perform duties and responsibilities as assigned when the Lab or Hospital information system is not functioning.
Follow the Lab Information Downtime Procedures.
Forward specimens to the proper testing sections with appropriate bar code labels.
Assist in maintaining supplies, calculating miscellaneous statistics, and performing clerical duties as needed.

Requirements

Blood drawing experience (CPT license required)
Knowledge of medical/clinical laboratory terminology
Ability to communicate clearly in the English language both verbally and in writing
Possess strong interpersonal skills and demonstrate a willingness to be a team player
Demonstrate strong personal computer and typing skills
Graduation from college with a major in an applicable natural science with coursework in biology or chemistry; or two years of college courses in the natural sciences with coursework in biology or chemistry plus two years of applicable experience; or an equivalent combination of education and experience

Skills

Chemistry
Hematology
Serology
Data Entry
Typing
Infection Control
Personal Protective Equipment
Pneumatic Tube System
Customer Service
Phlebotomy
Venipuncture
Blood Draw Techniques
Glucose Tolerance Tests
Blood Culture Collection
Safety Collection Devices
Specimen Transport
Instrument Operation
Workflow Management
Preventive Maintenance
Troubleshooting
Quality Assurance
Data Management
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Teams
Zoom
Statistical Software
LIS
Epic-Beaker

Location

Zuckerberg San Francisco General

Work Type

Full-time

Experience Level

1 year of appropriate clinical laboratory experience

Education Level

B.S degree in biology or chemistry

Benefits

Total compensation details available at https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

About the Company

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.
UCSF is the only campus in the 10-UC system dedicated exclusively to the health sciences.
We bring together the world’s leading experts in nearly every area of health.
We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
UCSF is a diverse community made of people with many skills and talents.
We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
UCSF is committed to equity – both in how we deliver care as well as our workforce.
We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care.

Equal Opportunity

The University of California is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.