Seasonal Retail Customer Service & Sales Floor Support- Gateway Rack at Nordstrom | Austin, TX, US | Rezi

Seasonal Retail Customer Service & Sales Floor Support- Gateway Rack at Nordstrom

Seasonal Retail Customer Service & Sales Floor Support- Gateway Rack

Nordstrom · Austin, TX, US

2 days ago

Seasonal Retail Customer Service & Sales Floor Support- Gateway Rack

Nordstrom · Austin, TX, US

2 days ago
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About the Role

Join Nordstrom Rack as a team member in a fast-paced, high-energy environment. You will collaborate with teammates to create a welcoming and inclusive atmosphere for customers, ensuring a quick and easy experience while keeping the store clean and clutter-free. Flexibility is key as you may support different store areas.

Responsibilities

  • Ensure the salesfloor stays 'runway ready' through re-merchandising and straightening.
  • Assist customers at the cashier with various transactions across different platforms.
  • Operate a point-of-sale system, bag items, and handle bulky/heavy items.
  • Create a smooth fitting room experience by greeting, assisting customers, and returning clothing.
  • Maintain a clean and clutter-free customer experience by sorting and returning clothing.
  • Organize stockrooms and ensure merchandise is properly checked in and ticketed.
  • Demonstrate expertise in all store technologies.
  • Adhere to operational, merchandise, and asset protection standards.
  • Promote initiatives like the Nordstrom Rewards program.
  • Receive, unload freight, unpack, and deliver new merchandise.
  • Fulfill customer orders in a timely manner following quality standards.
  • Prepare and ship customer orders following quality, packing, and shipping standards.
  • Utilize inventory management systems to scan, process, and research merchandise shipments.
  • Provide general support to the store, including setting up special events, organizing backrooms, markdowns, and relocating fixtures.

Requirements

  • Clear, effective communication with strong interpersonal skills.
  • Accountability, initiative, and a high level of ownership.
  • Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
  • Ability to work a flexible schedule based on business need.
  • Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
  • Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
  • Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting them above the head.
  • Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
  • Stock and Fulfillment Only: Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Skills

  • Communication
  • Interpersonal skills
  • Accountability
  • Initiative
  • Ownership
  • Organization
  • Attention to detail
  • Prioritization
  • Flexibility
  • Customer service
  • Cashiering
  • Point-of-sale system operation
  • Inventory management
  • Merchandise handling

Location

  • Los Angeles
  • San Francisco

Work Type

  • Full-time
  • Seasonal

Salary/Compensations

  • $16.40 - $17.10 Hourly

Benefits

  • Medical/Vision
  • Dental
  • Retirement
  • Paid Time Away
  • Life Insurance
  • Disability
  • Merchandise Discount
  • EAP Resources
  • Performance-based incentives/bonuses
  • 401k

About the Company

  • Nordstrom Rack is a retail environment focused on providing customers with great deals.
  • Nordstrom is committed to supporting its employees and their families through a variety of benefits.

Equal Opportunity

  • Nordstrom considers qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.
  • Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location.