Seasonal Retail Customer Service & Sales Floor Support- Gateway Rack
Nordstrom · Austin, TX, US
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About the Role
Join Nordstrom Rack as a team member in a fast-paced, high-energy environment. You will collaborate with teammates to create a welcoming and inclusive atmosphere for customers, ensuring a quick and easy experience while keeping the store clean and clutter-free. Flexibility is key as you may support different store areas.
Responsibilities
- Ensure the salesfloor stays 'runway ready' through re-merchandising and straightening.
- Assist customers at the cashier with various transactions across different platforms.
- Operate a point-of-sale system, bag items, and handle bulky/heavy items.
- Create a smooth fitting room experience by greeting, assisting customers, and returning clothing.
- Maintain a clean and clutter-free customer experience by sorting and returning clothing.
- Organize stockrooms and ensure merchandise is properly checked in and ticketed.
- Demonstrate expertise in all store technologies.
- Adhere to operational, merchandise, and asset protection standards.
- Promote initiatives like the Nordstrom Rewards program.
- Receive, unload freight, unpack, and deliver new merchandise.
- Fulfill customer orders in a timely manner following quality standards.
- Prepare and ship customer orders following quality, packing, and shipping standards.
- Utilize inventory management systems to scan, process, and research merchandise shipments.
- Provide general support to the store, including setting up special events, organizing backrooms, markdowns, and relocating fixtures.
Requirements
- Clear, effective communication with strong interpersonal skills.
- Accountability, initiative, and a high level of ownership.
- Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
- Ability to work a flexible schedule based on business need.
- Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
- Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
- Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting them above the head.
- Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
- Stock and Fulfillment Only: Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.
Skills
- Communication
- Interpersonal skills
- Accountability
- Initiative
- Ownership
- Organization
- Attention to detail
- Prioritization
- Flexibility
- Customer service
- Cashiering
- Point-of-sale system operation
- Inventory management
- Merchandise handling
Location
- Los Angeles
- San Francisco
Work Type
- Full-time
- Seasonal
Salary/Compensations
- $16.40 - $17.10 Hourly
Benefits
- Medical/Vision
- Dental
- Retirement
- Paid Time Away
- Life Insurance
- Disability
- Merchandise Discount
- EAP Resources
- Performance-based incentives/bonuses
- 401k
About the Company
- Nordstrom Rack is a retail environment focused on providing customers with great deals.
- Nordstrom is committed to supporting its employees and their families through a variety of benefits.
Equal Opportunity
- Nordstrom considers qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.
- Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location.