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About the Role
The Engineering Services Team Manager leads and develops the Engineering Services team, ensuring timely delivery of high-quality technical support, project documentation, and engineering services. This role balances leadership with active participation in technical review, project coordination, workflow management, and customer support, driving continuous improvement and enhancing efficiency, quality, scalability, and customer satisfaction.
Responsibilities
- Provide technical guidance and assistance to customers, sales personnel, product management, manufacturing, and other internal stakeholders.
- Review technical submittals, drawings, calculations, specifications, and project documentation for quality and completeness.
- Assist in the resolution of technical issues, customer inquiries, and project challenges.
- Support the development and maintenance of technical resources, design tools, standard details, and engineering documentation.
- Maintain a thorough understanding of company products, applications, installation requirements, industry standards, and relevant building codes.
- Lead, coach, mentor, and develop Engineering Services personnel to achieve individual and departmental objectives.
- Conduct recruiting, interviewing, hiring, onboarding, and training activities for Engineering Services staff.
- Conduct performance evaluations and provide ongoing feedback, coaching, and professional development opportunities.
- Develop and implement performance improvement plans when necessary.
- Establish clear expectations, accountability, and performance standards for team members.
- Foster a collaborative, customer-focused culture centered on responsiveness, quality, and continuous improvement.
- Support succession planning and long-term team development.
- Manage daily Engineering Services operations, workload distribution, and resource allocation.
- Monitor department capacity and prioritize projects to achieve established turnaround time goals.
- Coordinate and balance work among internal team members and external drafting, estimating, and engineering resources.
- Identify and address workflow bottlenecks, resource constraints, and service inefficiencies.
- Ensure project deliverables are completed accurately, consistently, and on schedule.
- Maintain visibility of project status and communicate priorities across the organization.
- Coordinate and manage third-party engineering firms responsible for engineering calculations, sealed documents, and related engineering services.
- Oversee external drafting, detailing, and estimating resources to ensure quality, consistency, and adherence to project schedules.
- Establish and maintain productive relationships with external service providers.
- Evaluate external resource performance and capacity to support departmental objectives.
- Lead continuous improvement initiatives focused on operational efficiency, quality, and customer service.
- Identify opportunities to streamline workflows through automation, technology enhancements, and improved processes.
- Evaluate and implement emerging software, digital tools, and AI-enabled solutions that improve productivity, responsiveness, and overall service delivery.
- Partner closely with Sales, Product Management, Manufacturing, Marketing, and Operations teams to support business objectives.
- Participate in strategic planning initiatives involving technical services, customer support, and product implementation.
- Communicate effectively across departments to ensure alignment on priorities, schedules, and customer expectations.
Requirements
- 5+ years experience in engineering services, technical services, drafting, detailing, construction products, building envelope systems, masonry, structural components, or a related industry.
- Strong understanding of construction documents, technical drawings, specifications, and project workflows.
- Experience managing project priorities, schedules, and resource allocation.
- Experience working directly with customers and internal stakeholders in a technical support environment.
- Strong organizational, communication, and problem-solving skills.
- Ability to lead teams while remaining actively involved in technical and operational activities.
- Experience within the masonry, anchoring, building envelope, structural connection, or specialty construction products industries.
- Proficiency with AutoCAD, Revit, and related design/documentation software.
- Experience managing third-party engineering, drafting, or technical service providers.
- Must be legally authorized to work in the United States.
- Individuals requiring sponsorship for an employment visa (e.g., H-1B) will not be considered eligible.
Skills
- AutoCAD
- Revit
- Technical Services
- Customer Support
- Project Management
- Team Leadership
- Process Improvement
- Workflow Management
- Communication
- Problem-Solving
- Organizational Skills
Location
- United States
Work Type
- Full-time
Experience Level
- 5+ years
Salary/Compensations
- 96,000.00 - 144,000.00
Benefits
- Medical
- Dental
- Vision
- 401k matching
About the Company
- Hohmann & Barnard, Inc. has pioneered innovative solutions for the masonry industry for over 90 years.
- As a global leader in manufacturing construction materials for the building envelope, we offer anchors and reinforcement, moisture protection, thermal performance, wall estimating software, and air barrier systems for commercial and residential masonry markets.
- Part of the global industrial organization Marmon Holdings, backed by Berkshire Hathaway.
Equal Opportunity
- We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.
- If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.