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About the Role
As a Customer Success Manager, you will be a strategic partner, helping organizations seamlessly embed AI tools into their daily work. You will empower social workers, clinicians, and human services teams, enabling them to use technology to make a greater impact. This is a high-autonomy role where you will build the foundations of our US enablement engine.
Responsibilities
- Lead onboarding sessions for new partner organizations.
- Deliver clear, engaging, and interactive training both virtually and in person.
- Travel to customer sites across the US to deliver hands-on support.
- Design resources, tutorials, and self-serve guides to help users build strong habits.
- Focus on long-term adoption and real usage to save users time on their casework.
- Share structured feedback and insights from the frontline.
- Help shape improvements based on real user needs.
- Create and improve help centre content, guides, and FAQs.
- Refine support processes as the company scales.
- Help define what great Customer Success looks like in the US.
Requirements
- Empathetic and patient, able to break down complex information into simple steps.
- Clear communicator, writing and speaking in a friendly, articulate, and easy-to-understand manner.
- Calm under pressure, able to balance support, training, and logistics.
- Proactive and curious, looking for trends and preventing problems.
- A builder excited to shape a function from the ground up.
- Comfortable with ambiguity and enjoys autonomy.
- Experience supporting social workers, clinicians, or similar frontline organizations in the US (bonus).
- A flair for design and creating training materials (bonus).
- Experience in an early-stage or high-growth startup environment (bonus).
- Thrives on helping customers get the most out of SaaS products, focusing purely on customer adoption and training.
Skills
- Customer Success Management
- Training Delivery
- Onboarding
- User Support
- Content Creation
- Process Refinement
- Communication
- Problem Solving
- Design (bonus)
Location
- US (West Coast)
Work Type
- Full-time
- Hybrid
- Travel required
Experience Level
- Not specified
Education Level
- Not specified
About the Company
- Beam is building AI that serves society, with a global team of problem solvers applying startup energy to work that makes the world a better place.
- Over 120,000 frontline workers across 400+ customers use Beam's AI tools for note-taking, interpretation, and phone calls.
- Beam has received awards and recognition, including being named by WIRED as one of London's 10 hottest startups and by LinkedIn as a Top 15 UK Startup.
- The company is backed by leading tech investors and entrepreneurs.
Equal Opportunity
- Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees.
- The company provides reasonable adjustments during the hiring process to ensure equitable opportunity for all candidates.
- Requests for reasonable adjustments are encouraged but not obligatory, and will not be considered when making a hiring decision.