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About the Role
Essen Health Care is seeking an Inside Sales Specialist to educate and enroll eligible patients in a Medicare-funded concierge program designed to improve healthcare outcomes and reduce hospitalizations. The role involves outreach, consultation, and enrollment assistance, requiring a self-organized individual with sales experience.
Responsibilities
- Learn program details and context to explain its value to patients and families.
- Outreach patients consistently with positive energy and enthusiasm.
- Track outreached patients using Excel-based sheets for follow-up.
- Consult patient EHRs before calls to tailor conversations to individual needs.
- Suggest improvements to outreach strategies based on patient responses.
- Identify patient needs and collaborate with the Care Management team to address them.
- Assist patients and families in completing e-Consent forms for enrollment.
- Ensure timely and accurate completion of enrollment forms and submissions.
- Understand and adhere to compliance guidelines for program discussions.
- Support audits and regulatory reviews through proper documentation and compliance.
Requirements
- Some understanding of the health care industry and terminology (non-clinical).
- Ability to function in a fast-paced environment.
- Accountability for high performance standards and delivery against targets/KPIs.
- Familiarity with Electronic Health Records (EHR) and health insurance terminology.
Skills
- Sales experience
- Consultative sales approach
- Patient empowerment
- Self-organization
- Strong communication skills
- Public speaking skills
- High EQ
- Active listening skills
- Excellent sales or persuasion skills
- Cultural sensitivity
- Ability to work with diverse, underserved populations
- Proficiency in Microsoft Excel (filters, conditional formatting)
Location
- New York
Work Type
- Full-time
Experience Level
- 2-3 years experience in sales
Education Level
- Associate's degree, Bachelor's degree, or above
Salary/Compensations
- $25/hr base
- Performance-based bonuses up to 40% of base wages
- Some overtime available
About the Company
- Essen Health Care is the largest privately held, multispecialty medical group in New York.
- Provides high-quality, compassionate care to vulnerable and underserved residents.
- Founded in 1999, grown to over 50 locations offering urgent care, primary care, and specialty services.
- Offers nursing home support, care management, and in-home care.
- Guided by a Population Health model with over 500 providers.
- Delivers care in-person, at home, or via telehealth.
Equal Opportunity
- Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.