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About the Role
As a Field Service Engineer supporting Neko Health’s London clinics, you will ensure the performance, availability, and continuous improvement of our clinical scanning technology. You will lead installation, maintenance, servicing, upgrades, and retrofits of instruments to guarantee high uptime for clinical teams. This role serves as the vital link between field performance and product development, capturing insights that drive improvements in technology, processes, service quality, and member experience.
Responsibilities
- Install, maintain, and service scanning instruments across London clinics, ensuring high reliability and minimal downtime.
- Build strong working relationships with Engineering and Clinical Operations, turning field insights into actionable product and process improvements.
- Establish consistent documentation, reporting, and compliance standards across all UK installation and service activities.
- Identify opportunities to enhance service efficiency, instrument performance, and preventative maintenance strategies.
- Support the scaling of field service operations as Neko expands its clinical footprint across London and future UK regions.
Requirements
- Technical certification, Associate degree, or equivalent experience in an engineering, biomedical, or technical field.
- Minimum 5 years of hands-on experience in field service engineering, technical support, instrumentation, or similar roles.
- Proven experience installing, maintaining, troubleshooting, and servicing technical equipment in operational environments.
- Strong troubleshooting and practical problem-solving skills with a solutions-oriented mindset.
- Excellent analytical skills and strong attention to detail.
- Strong written and verbal communication skills in English.
- Ability to work independently while collaborating effectively across teams and geographies.
- Bachelor’s degree in engineering, biomedical engineering, electronics, or a related discipline.
- Experience working with clinical, healthcare, diagnostic, or medical device technologies.
- Exposure to regulated environments or quality/compliance standards.
- Experience supporting distributed or multi-site service environments.
- Familiarity with preventative maintenance programs and continuous improvement methodologies.
Skills
- Field service engineering
- Technical support
- Instrumentation
- Troubleshooting
- Problem-solving
- Analytical skills
- Attention to detail
- Written communication
- Verbal communication
- Collaboration
Location
- London
Work Type
- Field Service
Experience Level
- Minimum 5 years of hands-on experience
Education Level
- Technical certification
- Associate degree
- Bachelor’s degree in engineering, biomedical engineering, electronics, or a related discipline
About the Company
- Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk.
- Our mission: make data-driven, preventative care accessible to more people, before symptoms appear.
- In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights.
- Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.