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About the Role

The Assistant Director of Site Operations is responsible for directing the care and stewardship of all homes, buildings, and grounds at Community First! Village, a permanent supportive housing community for formerly chronically homeless individuals. This role involves developing high-level strategy for the Site Operations department and overseeing teams responsible for maintenance, warranty management, and ensuring facilities meet operational needs. Collaboration with Site Development and Construction teams is key for smooth transitions of new facilities.

Responsibilities

Provides high level strategy for the entire Site Operations department, ensuring that the built environment of Community First! Village meets the needs of all who live, work, and gather here, both now and into the future.
Oversees the Home and Building Maintenance, Fleet, Janitorial, and Property Beautification teams, ensuring that homes, buildings, and grounds are safe, clean, and functional on a day-to-day basis.
Drives efficiency throughout the department, implementing technology and knowledge management solutions to streamline processes and procedures.
Develops and manages the annual operational budget for each of the teams listed above.
Leads strategy for reactive maintenance of homes, buildings, and grounds, ensuring a high level of resident and staff customer satisfaction.
Provides strategic leadership for long term asset management of homes, buildings, and grounds, overseeing preventive maintenance, efficient utility use, and lifecycle planning.
Oversees public safety strategy across buildings and grounds, including management of safety equipment, code compliance, and emergency response.
Serves as a liaison with other MLF departments for site operations needs related to community and public events, volunteer engagement, weather events, after-hours protocol, etc.
Supports team managers in building relationships with vendors and service providers, including negotiating and managing contracts for services and supplies.
Directs capacity management strategy for Site Operations functions, including volunteer engagement and Dignified Income work opportunities for CFV Neighbors.
Leads the hiring, development, and retention of strong managers for each of the teams, fostering a culture of accountability, collaboration, and continuous improvement.
Mentors team managers by providing ongoing support, feedback, and professional development.
Other Duties & Responsibilities as needed.

Requirements

A personal commitment to Christian beliefs and practices, founded in the gospel of Jesus Christ, and to leading other through this lens.
Commitment to serving those who have experienced homelessness and personal alignment with MLF's mission, vision, core values, and goals.
5–7 years of experience overseeing large facilities and/or complex properties, including experience managing teams, budgets, and operational functions.
Strong managerial experience, both in number of individuals managed and breadth of teams/programs managed.
Proven coaching and leadership skills, with the ability to lead teams collaboratively toward excellence and effectiveness.
Strong project and process management skills, including scope definition, time and budget estimation, and contractor/vendor management.
Extensive experience managing operational budgets, including expense tracking and planning and forecasting for future costs.
Working knowledge of building systems and equipment operation and maintenance.
Knowledge of site safety and building code compliance, including OSHA, ADA, and fire code requirements.
Excellent verbal and written communication skills.
High emotional intelligence with strong conflict resolution and interpersonal skills.
Strong ability to build and strengthen relationships with staff, volunteers, donors, vendors, and community members.
Strong organizational and time-management skills with attention to detail; able to resolve problems under pressure and make sound decisions.
Dependable and accountable to deadlines and commitments.
Action-oriented and results-driven, with a strong track record of bringing projects to completion.
Strong computer skills, including proficiency in Microsoft 365 (especially Excel), with experience using or the ability to quickly learn tools such as AppFolio and Asana.
Must have a valid driver's license.

Skills

Project management
Process management
Budget management
Vendor management
Building systems operation and maintenance
Site safety and building code compliance
Verbal communication
Written communication
Emotional intelligence
Conflict resolution
Interpersonal skills
Relationship building
Organizational skills
Time management
Attention to detail
Problem solving
Decision making
Microsoft 365 (Excel)
AppFolio
Asana

Location

9116 Hog Eye Road, Austin, TX 78724

Work Type

Full-time
Exempt
Flexible hours
Some nights and weekends may be required

Experience Level

5-7 years of experience overseeing large facilities and/or complex properties
Strong managerial experience

Education Level

High school diploma or GED required
College coursework or degree preferred

Benefits

Day one 100% Employer paid, Health, Dental, Vision, Life, STD & LTD Insurance
Generous Paid Time Off & Holiday Pay
Matching 401(k) Retirement Plan
Corporate Discount Program
Professional Development Opportunities
Employee Assistance Program
Paid Parental Leave
Wellness Partnership Benefits

About the Company

Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998.
Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs: Truck Ministry, Community First! Village, and Community Works.
Community First! Village is a 51-acre master planned development that provides affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness.
MLF VISION: We empower communities into a lifestyle of service with the homeless.
MLF MISSION: We provide food and clothing, cultivate community, and promote dignity to our homeless brothers and sisters in need.
MLF is committed to fostering a culture that prioritizes relational connection.
MLF is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Equal Opportunity

Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law.