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About the Role
The Regional Trainer is responsible for executing company training programs to enhance selling skills, client experience, and after-sales service management for retail and wholesale boutique staff in Canada. This role empowers staff to grow sales and elevate the client experience, ensuring a consistent brand presentation.
Responsibilities
- Manage and support the implementation of coaching and training activities in the region, covering sales generation, client experience, Maison heritage, product knowledge, and after-sales service.
- Enhance service and selling skills of sales associates through training and coaching, including classroom sessions, individual coaching, role plays, and client sales assistance.
- Partner with store management to train and coach boutique staff on customer service and sales growth.
- Coach store management teams to maximize staff talents and performance.
- Refine sales staff's ability to develop client relations and achieve sales targets, in partnership with the CRM team.
- Provide detailed recaps of store visits and develop action plans with store managers.
- Develop and disseminate content to meet evolving business demands.
- Facilitate inductions for new team members.
- Organize, administer, and deliver training modules, ensuring appropriate logistics and creative problem-solving.
- Manage and adhere to the regional travel and entertainment budget.
- Plan monthly schedules in accordance with business needs and budget.
- Analyze and report on program performance within the region.
- Liaise with management to foster transparent communication.
Requirements
- Ability to stand for extended periods.
- Ability to travel domestic and internationally, up to 75% of the time.
- Strong acumen and understanding of Microsoft Office: Powerpoint, Excel and Word.
- Ability to understand and coach employees to performance through KPIs, Objectives and Client treatment.
- Excellent verbal and written communication skills.
- Ability to socialize, engage and communicate with diverse groups of individuals, on a regular basis.
Skills
- Sales generation
- Client experience
- Maison heritage
- Product knowledge
- After-sales service management
- Coaching
- Presentation skills
- Gemological knowledge
- Luxury brand management
- Microsoft Office (Powerpoint, Excel, Word)
Location
- Canada
Work Type
- Full-time
Experience Level
- 3-5 years’ experience in Training/Learning & Development
- 3-5 years’ experience in Luxury Sales & Management preferred
Education Level
- Bachelor’s Degree in a related business field preferred
Salary/Compensations
- $115,000.00 to $125,000.00
Benefits
- Company sponsored health, dental, drug, and vision programs.
- Employee assistance program.
- Income protection solutions including life insurance and disability benefits.
- Wellness reimbursement.
- RRSP program with employer match.
- Maternity leave top-up program.
- Paid time off.
- Volunteer time off days.
About the Company
- A High Jewelry Maison with a strong heritage promoting exceptional know-how in an enchanting and creative environment.
- Van Cleef & Arpels is proud to hire talents from many different backgrounds and experiences, believing that diverse perspectives foster creativity and knowledge to deliver excellence.
- Richemont: We Craft the Future!
Equal Opportunity
- Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.