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About the Role
Representing clients on a variety of projects via inbound/outbound telecommunication for a leading Biotechnology company. This is your opportunity to join Inizio Engage and represent a top biotechnology company!
Responsibilities
- Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines.
- Accurately collect information required by individual programs and correctly capture in specific program databases.
- Completely and accurately document and/or triage all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio, Client and Federal guidelines and regulations, for all contact channel types, including but not limited to phone and email.
- Complete literature fulfillment to customers.
- Exhibit effective communication and tele-management skills.
- Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
- Possess effective organizational skills, including working with multiple projects simultaneously.
- Adhere to all company policies and Standard Operating Procedures.
- Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
- Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
Requirements
- High School Diploma required.
- Must be fluent in English and Spanish.
- Bachelor’s degree or equivalent work-related experience preferred.
- Excellent verbal, written and listening communication skills.
- Competency with a computer keyboard and mouse.
- Pleasant telephone manner.
- Ability to join frequent meetings and calls without disruption or disconnecting.
- Proficiency in reviewing intake documents thoroughly and entering information in database with little to no errors.
- Proficiency with Word and Excel.
- Analytical thinking, problem solving, and decision making.
- Ability to multitask and manage multiple parallel projects with strong time management skills.
Skills
- Medical terminology
- Tele-management
- Organizational skills
- HIPAA
- Computer keyboard and mouse competency
- Word
- Excel
- Analytical thinking
- Problem solving
- Decision making
- Multitasking
- Time management
Location
- Canada Remote
Work Type
- Remote
- Full-time
Education Level
- High School Diploma
- Bachelor’s degree or equivalent work-related experience
Salary/Compensations
- 55K-56K
Benefits
- Break paid between Christmas and New Years
- Health Benefits as of day 1 of employment
- Length of Service Awards
- Quarterly Star Awards
- Yearly Inizio Circle of Excellence Awards
- Referral bonus
- Library of online training courses
About the Company
- Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare.
- Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes.
- Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
- We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.
- To learn more about Inizio Engage, visit us at: https://inizio.health/
Equal Opportunity
- We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.