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About the Role
The Member Services Associate is responsible for providing the highest level of customer service to members, guests, and prospects. This role also involves managing membership information, enrollment procedures, ensuring ongoing customer satisfaction, and contributing to membership recruitment and retention.
Responsibilities
- Oversee interactions at the service desk, including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes, checking in guests/members for all scheduled appointments, accepting member feedback, handling lost and found items, and providing information about scheduled activities and events.
- Promote and sell memberships and ancillary services, including personal training, massage therapy, medically-integrated programs, and nutrition services.
- Schedule all appointments using core business software, including sending reminder calls, managing cancellations, and notifying associates of appointments.
- Manage opening and closing procedures, including balancing daily sales, processing credit card and check payments, and operating the cash drawer.
- Enroll members by explaining membership contracts, obtaining signatures and payments, and providing the member handbook.
- Utilize radio communication effectively with all departments.
- Work towards achieving established satisfaction metrics, such as Secret Shops and Member Survey scores.
- Maintain an average of 5 working shifts per month.
- Be able to stand for the length of the shift (generally 3-6 hours at a time).
- Perform other duties as assigned.
Requirements
- CPR/AED certification required within 90 days of hire.
- Must possess excellent inter-personal and communication skills.
- Ability to work with members in a positive, service-based manner.
- Ability to multi-task and maintain a controlled and professional demeanor.
- Proficient computer skills.
Skills
- Sales
- Reception
- Computer skills
- Inter-personal skills
- Communication skills
- Radio communication
Location
- CDPHP Fitness Connect at the Ciccotti Center
Work Type
- Part time
- Hourly
Experience Level
- Minimum 6 months of related experience or training preferred
- 2-3 years of sales, reception and computer skills preferred
Education Level
- High School diploma or GED preferred
- 1 year certificate from college or technical school preferred
Salary/Compensations
- $16.00 per hour
About the Company
- We improve life and we’re here to serve.
- What you do is something special and contributes towards improving health within your community.
- Power Wellness serves hospitals, healthcare systems, universities and community colleges with varying portfolios.
- We provide a comprehensive menu of services to plan, create, develop and manage an inviting, customized, and economically self-sustaining fitness and wellness center.
- We Improve Life By Delivering Excellence In Health, Fitness & Wellness Management.
- Integrity * Excellence * Humanity * Passion * Creativity * Humility